Front Office Manager

8 hours ago

Brisbane, Queensland, Australia Kennigo Hotel Brisbane Full time

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EVT Hotels & Resortsis part ofEVT, where we believe in changing the game — because no one wants ordinary.
If you're looking to create wow-factor guest experiences while growing your career in one of Australia and New Zealand's most diverse hospitality companies, you've come to the right place.
About the Role
As ourFront Office Manager, you'll lead the Front Office and Reservations team to deliver seamless operations and unforgettable guest experiences.
Working closely with the General Manager and Operations Manager, you'll oversee daily operations, mentor your team, and ensure the hotel runs smoothly in their absence.
This is an exciting opportunity to join a boutique4-star propertyrenowned for its refreshingly local, down-to-earth approach, while being part of the widerEVT Hotels & Resortsnetwork.
Our Vision & Values
At EVT, ourvisionis to create experiences and properties that escape the ordinary.
Ourpurposeis to make the day better — for our team, our guests, our communities, and ourselves.
We live this through our core values:
Empowerment– We make it happen
Possibilities– We evolve and innovate
Community– We make the connection
Your Day-to-Day
Lead, mentor, and motivate the Front Office and Reservations team
Deliver exceptional guest experiences through a service-first culture
Ensure smooth day-to-day operations and act as Manager on Duty when required
Oversee rostering, staffing levels, and cost efficiencies
Collaborate with other departments to ensure seamless communication
Manage VIP and group bookings with precision and care
Identify opportunities to improve service, efficiency, and revenue
Handle guest feedback and resolve complaints effectively
Support marketing and product development initiatives to drive occupancy and rate growth
Work a flexible rotating roster, including weekends, public holidays, and occasional night audit coverage
About You
Proven experience in hotel operations, ideally as a Duty Manager or above
Strong leadership skills with a passion for mentoring and developing teams
Exceptional communication skills — both written and verbal
High level of organisational and time-management skills
Hands-on experience with property management systems; Opera Cloud knowledge highly regarded
Confident multitasker who thrives in fast-paced environments
Positive, outgoing personality with a proactive approach
Ambition to grow your career and step into higher leadership roles
The Perks of Joining EVT
50% off staysat EVT hotels — Rydges, QT, Atura, Independent Collection, Lylo & more
$2 movie ticketsplus Gold Class, Moonlight Cinema, and Candy Bar discounts
Seasonal savings atThredbofor winter and summer activities
Incredible team member discounts from day one
Rapid career growth opportunities across the EVT network
Local community involvement, volunteering, and charitable giving
Be part ofAustralia and NZ's largest and most diverse experiences company
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What can I earn as a Front Office Manager
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