Assistant Front Office Manager

Apply now Job no: 533717
Work type: Permanent Full Time
Location: Brisbane, Queensland
Categories: Hotels, Leadership

Join the Star Grand Hotel team as the Assistant Front Office Manager at The Star Brisbane.

The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

As our Assistant Front Office Manager you will supervise the operations of the Front Office department ensuring positive internal and external customer relations whilst actively promoting The Star.

A few of your responsibilities:

• Ensure positive and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount.
• Oversee the effectiveness of guest service, employee performances and development and service enhancement.
• Ensure all records, guest and financial documentation are accurately maintained
• Assist with the development, training and performance management of staff
• Implement and monitor guest related service and departmental policies/ procedures in accordance with organisational objectives.
• Performs Night Manager role as required and other duties assigned by Front Office Manager

What we are looking for:

• Demonstrated 5 Star hotel front office or reservations supervisory experience
• Excellent verbal and written communication skills
• Computer literacy in Hotel Property Management/Generic Office Systems
• Experience in training & development in a 5 star hotel, desirable

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your move

Make your next move by clicking the link below.

Advertised: 07 Aug 2025 E. Australia Standard Time
Applications close: 25 Sep 2025 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.