Administrative Officer

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
**As the Administrative Officer, Call Centre you will**:

- contribute to the efficient delivery of an enhanced system of Vocational Education and Training (VET) services, through the provision of customer focussed, timely accurate and effective administration support services to all clients.

This position reports to the Team Leader, Call Centre.
We have two (2) Temporary Full-Time opportunities from 17/02/2025 to 13/02/2026 unless otherwise determined.
The position will be based primarily at Mooloolaba however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input.
- Perform general administrative duties including records maintenance, completion of forms (such as processing orders and claims for payment) and registering and distributing mail and correspondence according to established procedures.
- Operate office equipment including telephone, fax and photocopiers.
- Manage own workflow efficiently, negotiating priorities for deadlines as required.
- Provide proactive, courteous, efficient and timely customer services to external and internal clients.
- Respond appropriately to verbal and written enquiries, ensuring that correspondence and enquiries are handled promptly.
- Provide efficient and timely support to the business unit as a member of a team.
- Undertake research and development on matters relating to business functions.
- Ensure day to day activities align with business operations.
- Contribute to improvement in business processes and practices.
- Model and actively promote an ethical and safe work environment that supports the culture of zero harm and best practice regarding health, safety, wellness and sustainability.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
*
- Prioritise and plan workflow to achieve outcomes within identified timeframes.
- Prepare basic written correspondence and utilise computer software packages and operate office equipment.
- Build and maintain positive and effective relationships with team members and clients.
- Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
- Well-developed interpersonal, written and oral communication skills to deal effectively with a range of stakeholders in a customer service environment.

Highly Desirable Requirements
- Prior Call Centre/Customer Service (Administration) experience would advantageous.
- Certificate III in Business, Administration or similar or willingness to obtain qualifications is highly regarded.

How to apply
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current supervisor)

**Closing date**: 4:00pm, Wednesday 11 December, 2024.
**Job Reference Number**: TQ2024-1338
**For further information, please contact**: