Residential Service Leader

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About Us
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.
About Us
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.
Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.
As we embark on our next stage, join us to make a difference.
We're here to Stride.
On Offer
Based in Marrickville, NSW
Permanent, full-time opportunity available
Excellent Base salary plus super
Salary Packaging options (up to $15,899 tax free)
Meals and entertainment allowance of up to $2,650
Leave loading at 17.5%
Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
One paid wellbeing leave day per year
Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
Paid parental leave support
Supportive team environment
Excellent training and career development
Role Overview
The Service Leader works in close partnership with the Service Manager to provide leadership, practice development and mentoring sessions to a team of support workers.
The focus of this role is on the day to day delivery of excellence in quality care provision
Facilitate and monitor the integration and coordination of care of clients
Operational management of a team of Residential Support Workers including disciplinary measures and grievance, recruitment and selection, personal career development, statutory and mandatory training, and delegating as appropriate
Provide high-level service input and advice to Stride staff and other stakeholders, ensuring high standards of client care at all times
Monitors and reviews the systems and processes used in Client Services.
The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons with a mental illness.
This role involves an on call component.
May also include weekend and shift work when required.
Requirements
Ideally a completed degree but will also accept a Diploma qualification or Certificate in a relevant discipline
Ideally a minimum of 1 years' experience leading a team or a Senior Support Worker that has demonstrated experience mentoring and coaching other support workers
Ability to consult and engage with a wide range of stakeholders
Experience in working within a residential recovery and resilience based model
Experience and skills in working with people experiencing mental illness
Demonstrated capacity to relate to clients and other stakeholders with dignity and respect
Ability to think and act calmly and deal sensitively with distressed people
Commitment to professional development and willingness to participate in training as required
Proficiency in use of computer and Microsoft office
Must be eligible to apply/currently hold a WWCC
Must hold/be willing to apply for NDIS worker screening clearance
You must hold a current drivers license and have access to a reliable motor vehicle.
Stride is committed to the safeguarding of children and vulnerable people.
All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.
Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.
This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.
Apply Now
To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.
Applications will be viewed and actioned upon receipt, with a final closing date of03 September 2025.
Any queries please
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Full-time
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Industries
Mental Health Care
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