Residential Services Manager

• Join a global leader at the forefront of Automation, Robotics and Engineering

• Lead teams across multi-site locations within NSW

• Innovative and supportive workplace cultureWe offer:

Power your future and start you dream role with Dematic today

Why Work for Us?

At Dematic, we're a global leader in intelligent logistics and automation solutions, with 11,000+ employees worldwide and 800+ across ANZ. Our cutting-edge technology helps transform supply chains and drive real competitive advantage for our clients.

About the Role

An exciting opportunity for an experienced Residential Services Manager reporting to the Customer Service Regional Manager – Northern, this is a key leadership role overseeing skilled maintenance teams across multiple NSW sites. You'll ensure teams are supported and engaged, while building strong customer partnerships and delivering on KPIs. Your focus will be on service excellence, operational efficiency, and creating value-added solutions that give our customers an edge.

Perks & Benefits

• Competitive salary + TOT vehicle + super

• Fitness Passport – Discounted access to a wide network of gyms, pools and fitness facilities across the country

• Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage and budget

• Excellent Employee Referral Bonus program earning $$

• Learning & Development – study support, career development and global opportunities

• Paid parental and carers leave as well as Purchase leave

• Salary sacrificing options and novated leasing available

• Corporate discounts on car rentals and IT products / accessories

• Free annual flu vaccination

And some other great things to know about us……

• Employee satisfaction is high at 80% in our recent employee survey

• Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people

• A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others

Tasks and Qualifications:

Key Responsibilities

You will take the lead in response to customer issues and ensure incidents and breakdowns are resolved within the contracted response time.

• Lead responses to customer issues, ensuring incidents are resolved within contractual timeframes.

• Manage and develop Supervisors and Team Leaders across service teams (residential and third-party) to exceed customer expectations and drive retention.

• Work within annual budgets, P&L, and achieve targets for revenue, margin, and new business.

• Maintain and grow key customer relationships; support business development efforts.

• Ensure client issues are resolved and communicated effectively.

• Promote a strong safety culture and ensure compliance with work health and safety standards.

• Provide staff usage reports, forecast resource needs, and support workforce planning.

• Prepare quotes for maintenance, parts, repairs, and installations.

• Identify opportunities to expand service offerings to existing and new clients.

• Attend customer meetings and deliver system performance reports

About You - What We Are Looking For

As our ideal candidate, you will have a hands-on approach and be involved in the day-to-day operations of the business, and have the following qualifications, skills and experience:

• Engineering qualification or relevant trade/maintenance experience

• Strong leadership background in customer service environments

• Experience in material handling or similar technical systems is a plus

• Proven ability to lead skilled teams (fitters, electricians, engineers)

• Motivational leader with a focus on safety, quality, and customer satisfaction

• Knowledge of QA and WH&S standards, including incident management

• Financial acumen and ability to meet key deadlines

• Excellent communication skills and the ability to engage at all levels

• Adaptable, resourceful, and solutions-focused

• Proficient in Microsoft Office and report writing

• Flexible with work hours and open to regional travel

The ideal candidate has a broad level of technical experience as well as strong leadership skills to lead our service managers, technicians and to support our customers. 

How To Apply

Ready to make a move?  Click 'Apply' and submit your resume and cover letter.

Shortlisted applicants will be contacted and will be required to complete a police check and pre-employment medical, including drug and alcohol testing.

Note: Australian working rights are essential for this role.

Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace.

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