Customer Service Manager

4 days ago

Canberra, ACT, Australia Domayne Full time

**Job no**: 567933
**Work type**: Part Time
**Location**: Fyshwick
**Categories**: Sales
- **Part Time** Position
- Guaranteed base earnings
- Paths for career progression with a trusted national brand

Discover a great place to work at Domayne one of Australia's premium contemporary retailers. We are the best in the business when it comes to contemporary furniture, beddings, computer and electrical products. Whether furnishing a new home or re-inventing a current one we offer the best Australian made products in the most modern styles.

We are seeking an enthusiastic customer service focused **Customer Service Manager** to join the **Domayne Fyshwick Furniture**Team.

As a Customer Service Manager, you have a good understanding of administrative processes, general retail operations and liaising with customers providing exceptional customer service.

**To be successful you must**:

- Have a passion for retail
- Be highly motivated and results driven person with outstanding customer service and communication skills
- Enjoy working in a team environment

**What we require**:

- Excellent communication skills in both verbal and written English
- Experience in (or ability to work in) a customer focused, successful retail business
- Ability to service your customers while managing work tasks around their need
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
- To be highly organised and possess great time management skills
- Must be motivated and have a great eye for detail
- Able to work with mínimal supervision
- Competent computer skills with sound knowledge in Excel and Word
- Enthusiasm and willingness to learn with a "can do" attitude
- Have the ability to prioritise workload and meet deadlines
- Flexibility across retail trading hours including weekends, public holidays and late night trades

**What we offer**:

- Generous staff discounts
- Domayne is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment

**Advertised**: 28 Apr 2025 AUS Eastern Standard Time

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