Customer Service Manager

2 days ago

Canberra, ACT, Australia beBeeManagement Full time $115,663 - $124,403
Job Title

Leadership Opportunity in Customer Service Management

We are seeking an experienced customer service leader to join our team and contribute to the success of our organization.

This role offers a unique opportunity to lead a team of customer service professionals and drive excellence in customer service delivery. The successful candidate will have a proven track record of leadership, strategic thinking, and ability to inspire and motivate teams to achieve exceptional results.

  • Key Responsibilities:
  • Lead and manage a team of customer service officers to deliver high-quality services to customers.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and innovation.
  • Ensure compliance with organizational policies, procedures, and regulatory requirements.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong Leadership Skills:
  • A proven track record of leading and managing teams to achieve outstanding results.
  • Strategic Thinking:
  • Ability to develop and implement strategies that drive business growth and improvement.
  • Customer Focus:
  • Demonstrated commitment to delivering high-quality services to customers.
  • Communication and Interpersonal Skills:
  • Excellent written and verbal communication skills, with the ability to build strong relationships with stakeholders.

Benefits

In addition to a competitive salary and benefits package, we offer:

  • Opportunities for Career Growth:
  • A dynamic and supportive work environment that fosters professional development and career advancement.
  • Work-Life Balance:
  • A flexible working arrangement that supports your personal and professional goals.

Eligibility and Other Requirements

Please note that this position requires Australian citizenship and a Baseline Vetting security clearance.

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