Customer Service Manager

2 weeks ago

Canberra, ACT, Australia beBeeCareer Full time $87,318 - $122,935

Job Opportunity

We are seeking a skilled professional to join our team in Canberra. As part of our diverse team, you will play a critical role in helping individuals navigate their return-to-work journey.

About the Role:

This is a permanent, full-time position that involves proactively managing a portfolio of claims, providing exceptional customer service, and supporting injured workers to recover and return to work.

Your Responsibilities:

  • Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines
  • Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities)
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required

About You:

We are looking for a driven professional with highly developed written and verbal communication skills, careful consideration to detail, and a high concern for accuracy. Previous experience within the medical or corporate field, specialising in customer service, is highly desirable.

What We Offer:

  • A vibrant, collaborative, innovative team culture
  • Flexibility with opportunity to work from home when fully trained in your role
  • A wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success

Career Opportunities:

EML provides career opportunities and great employee benefits. If this position is of interest to you, please apply now. Our people care about making a difference, and we value our employees by investing in their professional development and providing generous employee benefits.

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