Customer Service Manager

4 weeks ago

Canberra, ACT, Australia ClearCompany Full time
Customer Service Specialist

Are you customer-obsessed with a passion for delivering exceptional service? We're looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.

Overview

As a Customer Service Specialist you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You'll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction.

Responsibilities
  • Work in the customer service team, providing high levels of service across all channels
  • Develop and implement new customer service strategies to enhance the overall client experience
  • Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses
  • Work closely with sales, operations, and logistics teams to optimize the customer journey
  • Handle escalated customer concerns with professionalism and a solution-driven approach
  • Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation
What We're Looking For
  • Proven experience as a Customer Service Specialist (ideally in retail, wholesale, or FMCG)
  • Excellent communication and problem-solving abilities
  • Experience in order management, CRM systems, and customer service best practices. Shopify, Gorgias & Starshipit are highly regarded
  • A proactive, hands-on approach with a passion for delivering top-tier customer experiences
  • Ability to work cross-functionally and thrive in a fast-paced, dynamic environment
Why Join Us?
  • Be a key player in a high performing and successful retail business with amazing opportunities for growth
  • Lead and shape the customer service function to drive real impact
  • Collaborative, people-first culture with career progression opportunities
  • Up to $75,000.00 + super pending experience
  • Generous product discount and clothing allowance

If you're a customer service coordinator looking for your next challenge, we'd love to hear from you


#J-18808-Ljbffr

  • Customer Service Manager

    4 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    Customer Service SpecialistAre you customer-obsessed with a passion for delivering exceptional service? We're looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.OverviewAs a Customer Service Specialist you will be responsible for overseeing all customer...

  • Customer Service Assistant

    4 days ago

    Canberra, ACT, Australia Sindhi Group Pty Ltd Full time $168,320 per year

    Job Title – Customer Service AssistantCompany – Sindhiz Management Pty LtdLocation –CanberraJob Description:We are looking for our next Retail superstar….Our TSG Stores in Canberra are looking for motivated Customer Service Assistants to join their team. At Sindhiz Management Pty Ltd, our Stores are growing and we need YOUWe operate TSG & Cignall...

  • Sales & Customer Service Manager - Bedding

    1 week ago

    Canberra, ACT, Australia Domayne Full time $60,000 - $80,000 per year

    ·  Part Time Position·  Attractive commission based structures·  Paths for career progression with a trusted national brandDiscover a great place to work at Domayne one of Australia's premium contemporary retailers. We are the best in the business when it comes to contemporary furniture, beddings, computer and electrical products. Whether furnishing a...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia Asset Construction Hire Full time $45,000 - $60,000 per year

    About usEstablished in 2011, we are a locally owned and operated equipment hire company based in Canberra.  We stock over 600 elevated work platforms, plant machinery and a variety of rental equipment.  Our office is fast paced, friendly, with a strong focus on providing exceptional customer service and customer care.Who We're Looking ForOur team is...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia Kirby HVAC&R Pty Ltd Full time $60,000 - $80,000 per year

    Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. We have an exciting opportunity for a Customer Service Representative to join our Canberra team. Why join us? We are committed to the safety, education...

  • Customer Service Officer

    4 weeks ago

    Canberra, ACT, Australia MEGT (Australia) Ltd Full time

    Based from Lambton or Fyshwick ACT, you'll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles.This...

  • Customer Service Officer

    4 weeks ago

    Canberra, ACT, Australia MEGT (Australia) Ltd Full time

    Based from Lambton or Fyshwick ACT, you'll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles.This...

  • Customer Service Agent

    1 week ago

    Canberra, ACT, Australia Qantas Full time $60,000 - $80,000 per year

    Company DescriptionFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline...

  • Customer Service Operator

    1 week ago

    Canberra, ACT, Australia Instant Windscreens Full time $45,000 - $60,000 per year

    Are you at your best in a fast-paced, hands-on environment where cars, trucks and machinery are part of everyday life? Instant Windscreens & Tinting is a proudly Australian, family-owned company at the forefront of the automotive glass industry.We're not just about glass – we're about getting vehicles back on the road quickly and safely. At our Canberra...

  • Customer Service Director

    1 week ago

    Canberra, ACT, Australia Fujitsu Full time $120,000 - $180,000 per year

    About the job Customer Service DirectorCustomer Service Director Defence We are Fujitsu Fujitsu has been a trusted partner to the Australian Defence Force for more than four decades, delivering mission critical ICT capabilities that enable Defence to defend, fight and win in a digital age.This Customer Service Director role is a senior sales and...