Fares And Ticketing Consultant

6 days ago

Perth, Western Australia Helloworld Full time

Ready to say, "Hello" to a new career?
Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece.
Through this talented group of people, the company supports an extensive network of travel agencies.
Working at Helloworld Travel is dynamic, fast-paced and rewarding.
Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.
About the Role
Air Tickets is a market leading multi-award-winning airfare consolidator operating in Australia and New Zealand.
Our in-house ticketing system, Ticket Wizard Next, guides our consultants through the ticketing process, delivering efficiency in ticket, reissue and EMD issuance.
As a Fares & Ticketing Consultant you will have experience and understanding of the complexities of fares, ticketing and reissues.
Working as part of a national team, you will also be required to handle questions asked by a travel agents in relation to interpreting airline fare rules, fare guidance and options.
Air Tickets prides itself on providing excellence in customer service to our agent customers, to which you will contribute to.
While our base of operations is in Melbourne, we also are willing to relocate this role to Sydney, Brisbane or Perth if the right candidate is found.
What you're accountable for?
Accurate and competitive fare quotes and options
Correct issuance of all types of airline tickets and EMD's
Interpreting Airline Fare Rules and their ticketing processes
Answer and handle phone calls and emails from travel agent customers in an appropriate manner and time frame
Liaise with airline representatives and internal Air Tickets account managers to solve fares & ticketing issues, supporting our customers
Refer complex ticketing queries to the Team leader and Senior Fares and Ticketing Consultants to assist you with resolution
Qualifications & Experience
Fares & Ticketing I and II
At least one GDS
Round World Fares knowledge desirable but not mandatory
High competency level of fares and ticketing, with ability to decipher fare rules quickly and accurately
Sound knowledge of GDS systems including, Travelport, Sabre & Amadeus
Ability to work well under pressure while maintaining a high level of Customer Service
Good problem solving, analytical and numerical skills
Ensuring that own work is completed in a timely, accurate and efficient manner in accordance with operational KPI's
Other Considerations
You may be required to travel interstate and overseas from time to time and provide support and advice to parts of the world outside your time zone.
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.
You will be subject to and comply with company policy to ensure we promote a harmonious work environment.

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