Passenger Ticketing Assistant

Passenger Ticketing Assistant - More Than Just Customer Service

The Role:

You'll be at the forefront of our passenger network, ensuring every journey is seamless and secure. You'll move beyond the typical customer service desk, acting as a confident guide and safety advocate in a dynamic, public-facing environment.

Responsibilities will include:

• Public Safety & Communication:
  You'll be the face of our service, proactively managing passenger movements on platforms and across our facilities. You will confidently provide essential travel information and instructions, ensuring the safety of every passenger.
• Proactive Problem-Solving:
  You'll excel in thinking outside the box to address unique passenger challenges. From assisting our travellers with specific needs, to managing unexpected disruptions, you'll assist with solutions that keep our services running smoothly.
• Embracing Change:
  You'll thrive in a role where no two days are the same. You'll have the flexibility to adapt to changing environments and prioritise tasks on the fly, whether it's during a normal day or a major special event.
• Operational Excellence:
  You will actively monitor fare gates, validate tickets, and enforce fare compliance. Your keen eye for detail will be crucial in identifying and promptly reporting issues to maintain our high standards of safety and efficiency.

About You:

We're looking for someone who isn't afraid to step up and take the lead. The ideal candidate is a confident speaking in public, who can communicate calmly and with clarity. You'll have a knack for de-escalating tense situations, a natural ability to work collaboratively, and a relentless drive to go above and beyond for our passengers.

The ideal candidate will possess:

• Exceptional communication and interpersonal skills, with the confidence to communicate with large groups.
• The ability to think critically and adapt to a constantly changing environment.
• A strong sense of personal responsibility for safety and an instinct to find solutions.
• The flexibility to work unsocial hours, including shifts and weekends.
• A C class driver's licence (no restrictions).

This is a chance to not only make a meaningful difference but also to help shape the future of our travel network. If you are a dynamic, forward-thinking individual with a passion for public safety and customer service, we encourage you to apply.

About Us

The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

• Completion of Passenger Ticketing Assistant Training of 8 weeks
• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs
• Five weeks of annual leave; 13 weeks of long service leave after 10 years then subsequently every 7 years of continuous service
• Uniforms supplied
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round

Being a Passenger Ticketing Assistant means that you will be required to work shift work and weekend work as required, with irregular start and finish times. You may also be temporarily required to work at various locations other than where assigned.

Please Note:
As part of the selection process, shortlisted candidates will be required to complete a series of assessments. These assessments are designed to ensure candidates meet the necessary competencies for the role.

The stages of the process include:

• Aptitude Testing – Online
• Assessment Centre – In person
• Pre-employment vetting & medical

Aptitude assessment results are valid for 24 months. If unsuccessful, candidates are eligible to reapply after this period.

This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months from which appointments will be made for this or similar positions. Initially this selection process will be used as vacancies arise, but it may also be used to appoint to similar positions in the agency within the next (12) months on a permanent basis.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia, at the time of application.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact
Brie Harken, A/Assistant Manager Customer Service, on ,
during business hours for specific information about the role.

For more information about the PTA, please visit

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV containing details of two work related referees of managers / supervisors you have directly reported to.
2. A cover letter (1 page) describing a time when you had to act quickly to ensure the safety or well-being of others, or to prevent a potential problem, in a busy or changing environment and the steps you took to resolve this.

Applicants are requested to apply online using the 'Apply for Job' button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note
you will be required to complete the PTA Integrity and Qualification Consent Form, and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC's will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date: 28 September am