Product Owner – Home Claims Experience

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

We're looking for a Product Owner to lead the design and delivery of customer-first digital and operational solutions across our Home Claims portfolio.
Based in our Brisbane office and working within the Consumer Insurance division, this role is ideal for someone who thrives in a fast-paced, agile environment and wants to make a direct impact on customer outcomes.
This is a contract role through to 30 June 2026 and offers the opportunity to lead a dedicated, cross-functional squad of delivery experts, drive strategic outcomes, and shape the Home Claims experience for thousands of Australians.
What you'll do
End-to-end delivery of initiatives aligned with Suncorp's Consumer Insurance strategic objectives
Lead a cross-functional agile squad, fostering alignment, collaboration, and outcome delivery
Define clear business requirements and prioritize backlog initiatives that enhance experience, compliance, and commercial value
Facilitate testing, UAT/PVT, release activities, and change management to support deployment
Act as the voice of the business in collaboration with tech, risk, regulatory, and project teams
Maintain strong stakeholder relationships across business units, technology, and external vendors
Monitor delivery progress, showcase key features, and ensure transparency across initiatives
What you'll bring
3+ years' experience in Insurance and/or Financial Services
Proven experience delivering projects in agile environments, with at least 1 year in a Product Owner or similar role
Experience working with senior stakeholders across business and technology
Strong business acumen, data literacy, and customer-led design understanding
A collaborative mindset, with influencing and communication skills
Bonus points for Product Owner certification or experience with AI-enabled claims or customer solutions
What You'll Enjoy
Access to our award-winning Shine platform—your hub for perks, wellbeing support, career development, and recognition.
Shine has been recognized for excellence in employee experience, making it easier to access what matters most to you.
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity celebrated through employee resource groups and inclusive policies for all families
At Suncorp, we believe our best is when our workforce is as diverse, talented, and passionate as the communities we serve.
We are committed to creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility, and fostering strong relationships within our team and with our customers.
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