Home Claims Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $120,000
Senior Delivery Lead for Home Claims Experience

This is a contract role through to 2026 and your chance to lead a dedicated, cross-functional squad of delivery experts, drive strategic outcomes, and shape the Home Claims experience for thousands of Australians.

Key Responsibilities:
  • End-to-end delivery of initiatives aligned to strategic objectives in Consumer Insurance.
  • Lead a cross-functional agile squad, fostering alignment, collaboration, and outcome delivery.
  • Define clear business requirements and prioritise backlog initiatives that improve experience, compliance and commercial value.
  • Facilitate effective testing, UAT/PVT, release activities and change management to support solution deployment.
  • Act as the voice of the business in collaboration with tech, risk, regulatory and project teams.
  • Maintain strong stakeholder relationships across business units, technology, and external vendors.
Requirements:
  • 3+ years' experience in Insurance and/or Financial Services.
  • Proven experience delivering projects in agile environments, with at least 1 year in a similar delivery role.
  • Experience working with senior stakeholders across business and tech.
  • Strong business acumen, data literacy and a deep understanding of customer-led design.
  • A collaborative mindset, with strong influencing and communication skills.

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