Service Designer

1 week ago

Canberra, ACT, Australia Hays Full time

Join a Large Fed Gov Department in a centrally located office | Long-term contract | Baseline required

**Your new company**

As an experienced Service Designer, you will join a large Federal Government Department that is undergoing significant transformation. Working out of a centrally located office, you will join a multidisciplinary team and work alongside business analysts, architects and business representatives to analyse the business by balancing user and business perspectives.

**Your new role**

In this role, you will:

- Deliver and design appropriate service design artefacts and communication material as required, such as Current and Future State maps, Personas, service blueprints etc.
- Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes.
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders at all levels.

**What you'll need to succeed**
- Recent experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research.
- Experience using Double Diamond.
- Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes.

**What you'll get in return**
- Long-term contract.
- Experience on a well-known, significant modernisation program.
- As a HAYS contractor, you will receive ongoing support from a specialised consultant throughout your assignment, gaining valuable market insights and updates.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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