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Service Designer
2 weeks ago
- Contract until October 2026
- Canberra based
- Australian Citizens ONLY
- Baseline clearance required
Randstad Digital (Formerly Finite Recruitment)
Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs.
Key duties and responsibilities
- Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.
- Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
- Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
- Deliver and design appropriate service design artefacts and communication material as required
- Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems
Essential criteria
- Fives plus years' experience as a Service Designer
- Ability to work autonomously to deliver in a project and program environment
- Ability to work cohesively in a multi-disciplinary team to delivery shared goals
- Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
- Demonstrated experience in the development and implementation of strategic service design
- Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
- Experience in taking the viewpoint of the user and analysing and improving a user's experience or user's journey when interacting with services
To be considered please click the "apply" button or contact Simmi on to discuss further.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
