Service Designer

2 days ago

Canberra, ACT, Australia Just Digital People Full time

3 days ago Be among the first 25 applicants

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This range is provided by Just Digital People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$85.00/hr - A$125.00/hr

We are currently working on SERVICE DESIGNER role within a Government agency based in Brisbane or Canberra (2 days in office) for a 12 month contract.

As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.

You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.

Day rates are open on this role (Gov contracts don't highlight a day rate), but please note this is a APS6 equivalent role. Happy to discuss further.

Please note you need to be in a position to obtain a Baseline Security clearance.

On this occasion, only candidates with recent government experience as a service designer will be considered, due to the nature of the role and search.

Role –

  • Leading service design activities in a multi-disciplinary agile delivery team
  • Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing
  • Apply best practice service design methods and processes supporting the future design
  • Deliver and design appropriate service design artefacts and communication
  • Transform defined business needs into outcomes and problem statements
  • Plan and document user interviews, also design and facilitate workshops
  • Analyse and improve user experience, taking the viewpoint of the end user
  • Managing stakeholder groups to develop a partnership
  • Communicate well, using professional judgement to evaluate risks

Skills –

  • Over 3 years of experience in a Service Designer role
  • Demonstrated capability in planning, facilitating, and documenting user interviews
  • Proven track record in developing and implementing strategic service design initiatives.
  • Comprehensive understanding of the service design process and activities
  • Experience in adopting the user's perspective to analyse and enhance their experience or journey
  • Established ability to collaborate effectively within a team environment.
  • Demonstrated capacity to deliver within project and program settings
  • Proven skill in identifying and strategising capability enhancements of business process improvements.
  • Strong communication proficiency, including the ability to translate between business and technical languages.
  • Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionDesign
  • IndustriesGovernment Administration and Government Relations Services

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