Service Designer

2 weeks ago

Canberra, ACT, Australia Bridge IT Engineering Full time

1 week ago Be among the first 25 applicants

Direct message the job poster from Bridge IT Engineering

Information Technology Recruitment Consultant at Bridge IT Engineering
  • 6 months initial contract up to 12 months potential extension
  • Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA
  • Australian Citizenship with Baseline clearance is required

Bridge IT Engineering is seeking a Lead Service Designer for a federal government department with offices in the ACT, NSW, NT, QLD, SA, TAS, VIC, WA. The role will address a critical gap in understanding the end-to-end service and identifying opportunities for improving the way the Australian Government designs and delivers services and programs through digital and non-digital solutions.

Key Duties and Responsibilities:

  • Develop a business model and roadmap for implementing an Integrated Service Design function, as well as a capability maturity plan that focusses on knowledge transfer and upskilling staff working within streams.
  • Document detailed Blueprints of the Digital Health service offerings.
  • Establish effective governance to act as a design authority to provide quality assurance, planning and prioritisation checks and strategic alignment.
  • Operating a Service Design 'Centre of Excellence' for the Digital and Service Design Branch, to ensure consistency, transparency, and alignment.
  • Understand the research activities underway across the broader department and perform User Experience and Service Design functions for projects as required.

Criteria

  • Demonstrated experience in developing and implementing Service Design concepts and structures.
  • Suitable approach to delivering the services requested by the Department's goals.
  • Experience with engagement, collaboration, and planning functions across aged care and/or healthcare sector.
  • Demonstrated value for money in comparison to market.

Your ICT Recruiter for this role

*Please note only shortlisted candidates will be contacted

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionInformation Technology, Consulting, and Other
  • IndustriesInformation Services and Design Services

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