Support Coordinator

**If you are trying to fill your time in between client shifts or while building your own business, DO NOT apply**

**MAIN DUTIES/RESPONSIBILITIES**
- Provide support coordination within the agreed timeline.
- Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan.
- Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan;
- Provide advice to participants and their carers on the evolving environment of the NDIS
- Research and identify providers and other relevant stakeholders and build strong working relationships
- Prepare reports, monitor expenditure, and complete all associated administrative work
- The development of complex service plans to address barriers
- Negotiate appropriate support solutions with multiple stakeholders and seek to achieve well-coordinated plan implementation
- Liaise with NDIA, NDIS Quality and Safeguards Commission, and other key stakeholders as required
- Ensure all mandatory reporting is undertaken and required assessments completed within timelines and of a high quality
- Ensure that all funding management activities are undertaken, and that participants are able to maximise outcomes outlined in individual plans
- Assessing the needs and coordinating support for NDIS participants and set budgets
- Identifying potential improvements to the existing services and processes
- Evaluating and prioritising marketing opportunities
- Conducting NDIS plan and service agreement reviews
- Maintaining documentation of contacts
- Ensuring adherence to company policies and procedures
- Research, coordinate and manage a range of varied levels of supports across multiple providers, to suit participant's needs
- Actively develop, implement, monitor and review participant's NDIS plans and report on progress and outcomes
- Take reasonable care for your own health and safety
- Report any quality, safety incident or hazards to the relevant Manager or Supervisor.
- Ensure you are not affected by alcohol or drugs, to endanger your own or any other persons' health and safety.
- As required by business needs, support clients to participate in age appropriate activities and tasks including employment, in home support and community access.
- Support clients to access activities and outings in the community.
- As required by business needs, support clients to access activities and outings in the community.
- As required, provide direct assistance to each client in accordance with their service plan and as directed
- Monitor the safety and well-being of the clients and report any concerns to the Manager.
- Participate in the Lifestyle Service Planning process for individual clients and monitor outcomes.
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**Qualifications**
- Relevant tertiary qualification in Social Work, Occupational Therapy or allied health as prescribed by the NDIS and registration with relevant professional body
- Current Criminal Record Check
- Current Working with Children Check
- Completed NDIS Workers Orientation Module
- 100 Points of ID
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- **Competencies and experience**
- Previous Support Coordination in the Disability industry a MUST.
- Experience with complex case management and ability to develop strategies to address barriers and points of crisis within a multi-disciplinary team.
- Experience implementing plans, monitoring and follow-up to negotiate appropriate support solutions with multiple stakeholders and seek to achieve well-coordinated plan implementation
- the different types and lengths of orders a participant might need to adhere to in order to re-integrate into the community
- understanding and respecting the participant's privacy and balancing this with information shared with the community and mainstream providers
- understand the delineation of roles and responsibilities between the NDIS and Corrective Services, particularly around risk
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- You must be METHODICAL - if you don't like routine, and you don't like details, this is NOT the position for you. You will be doing the SAME THING every day. Every call is different and presents its own challenges, but you must be comfortable sticking to the ROUTINE.
- You must be COACHABLE. If you think you're ALREADY a superstar and don't know how to take constructive critique, this is NOT a position for you. So, if you're not open to GROWTH, please DO NOT apply.
- You must have tremendous INTEGRITY. That means being able to say NO when we cannot genuinely help someone or add value to their situation, even if this means you are losing a possible shift. Doing the right thing for our business and our clients HAS TO be MORE important to you than making a money.
- You must