Superannuation Administrator

2 weeks ago

Wollongong, New South Wales, Australia Mercer Full time

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

**Superannuation Administrator**

**What can you expect?**
- Full time fixed-term contract role.
- We have an opportunity available for a highly organised customer focused Superannuation Administrator.
- Ensure responsive, accurate and timely information is provided to embers/employers/advisers regarding superannuation accounts.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that support career development to support and nurture you with every opportunity to reach your full potential.

We recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a range of health, wealth and lifestyle benefits which include:

- Employee Assistance Program.
- Flexible working arrangements.
- Community Volunteer Leave.

**We will count on you to**:
**Administrative Tasks;**
- Accurately maintain member/employer/adviser account details within Mercers current operating systems in accordance with specific scheme legislation, fund rules and Mercer's business processes.
- Initiate and act as a point of contact with both internal and external stakeholders to verify/confirm data provided and follow-up on information.

**Continuous Improvement Activities;**
- Maintain and share up to date knowledge and understanding of relevant legislation, scheme rules, processes and practices; cooperate with internal / external audit reviews, and represent Mercer on committees as required.
- Suggest changes to business processes to improve processing efficiencies and/or team cooperation; identify system problems and initiate Service Requests to the Information Technology Team in consultation with the Assistant Team Manager/Team Manager.
- Participate in the testing of systems and/or system enhancements as required.

**Communication and Relationship Building;**
- Adopt a team approach to ensure all tasks are completed.
- Actively contribute to a positive, productive and cooperative working environment; actively participate in team meetings and performance development processes.
- Undertake small projects or administrative support tasks as required.

**What you need to have**:

- Knowledge and understanding of the superannuation industry, relevant legislation Knowledge and understanding of processes, - practices and procedures relating to superannuation administration functions.
- Uses problem solving skills and high attention to detail.
- Demonstrates effective communication and customer service skills.

**What makes you stand out?**
- RG146 qualified or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 qualified.

**About Mercer**

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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