Administrative Support Professional

5 days ago

Wollongong, New South Wales, Australia beBeeSuperannuation Full time $60,000 - $90,000
Job Summary

We are seeking a highly skilled Administrative Support Professional to join our team. This role will play a key part in delivering excellent support services by performing a range of administrative and operational tasks.

About the Role

This is an exciting opportunity to work with a leading organization, contributing to the success of our business. As an Administrative Support Professional, you will be responsible for supporting the delivery of our services by:

  • Coordinating administrative tasks across operations
  • Maintaining accurate records and processing fees in accordance with our procedures
  • Executing ATO-mandated tasks, including Unclaimed Super Monies and Lost Member processing
  • Participating in User Acceptance Testing (UAT) and supporting platform enhancements
  • Investigating and resolving exceptions to ensure service delivery meets quality, SLA, and compliance standards
  • Assisting in identifying and implementing improvements to processes and systems
  • Supporting reporting activities and contributing to service performance assessments
  • Collaborating with internal teams and external stakeholders to ensure smooth operations
Requirements

To be successful in this role, you will need to have:

  • Strong attention to detail
  • Proficiency in Microsoft Excel and Word
  • An analytical mindset with the ability to investigate and resolve issues
  • Understanding of superannuation administration processes (preferred)
  • Ability to work effectively within a team and with external stakeholders
  • Willingness to learn and adapt to new technologies and processes
  • Good interpersonal and communication skills
  • Demonstrated initiative and problem-solving ability
  • Prior experience in superannuation or financial services (preferred but not essential)
  • Formal superannuation qualifications or willingness to complete RG146 within 12 months
  • Familiarity with superannuation technology platforms (e.g., Acurity) is advantageous
  • Commitment to delivering high-quality client service
  • Willingness to contribute to continuous improvement initiatives
What You Will Get in Return

A unique opportunity to work with a dynamic organization, offering competitive remuneration commensurate with skills and experience, training and development opportunities, and a commitment to delivering high-quality client service.

We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability.

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