Activate and Grow

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerSuccess Full time $60,000 - $80,000

About the Role

We are seeking a dedicated and skilled professional to join our team as an Activation and Growth Specialist. The successful candidate will be responsible for onboarding and training new customers, building long-term relationships, and ensuring our trade partners maximize the benefits of our platform.

Key Responsibilities
  1. Onboard and Train: Guide new and renewing customers through our platform, demonstrating how to set up profiles, respond to jobs, and utilize features that drive results.
  2. Stay Connected: Maintain regular contact with your portfolio of customers, celebrating successes and proactively addressing any decline in usage.
  3. Coach for Success: Share best practices and tailored tips to help tradies feel confident using our platform.
  4. Problem-Solve with Empathy: Handle frustrations calmly, turning challenging situations into positive experiences.
  5. Spot Risks Early: Use data and engagement trends to identify accounts that may need extra support before they churn.
  6. Be the Customer's Voice: Collect feedback and insights from your accounts to help improve our products and processes.
  7. Relationship-Focused: Build rapport and trust, focusing on long-term relationships rather than just completing tasks.
  8. Teacher at Heart: Be patient, clear, and enthusiastic in showing people how to use features.
  9. Empathetic and Calm: Manage frustrations without taking them personally, guiding customers toward solutions.
  10. Proactive: Initiate check-ins, follow-ups, and ensure continuous engagement.
  11. Organised and Thorough: Document interactions, manage multiple accounts, and ensure follow-ups are completed.
  12. Curious and Data-Aware: Recognize usage patterns and act accordingly to support customer success.

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