Service Delivery Lead
2 weeks ago
Job Summary
The Service Delivery Lead is responsible for leading the state-wide response across Queensland to meet the safety needs of those impacted by domestic and family violence. This position holds responsibility for quality service provision for the state-based programs.
About the Role
This is a leadership role that provides strong guidance and support to a team of skilled leaders and practitioners in delivering high-quality services. The successful candidate will contribute to service design and implementing innovative supports that enhance current and future service delivery.
Main Responsibilities
- Manage day-to-day operations of the program to meet contract obligations, operational goals and service framework.
- Contribute to ongoing development and implementation of the service model to ensure timely, high-quality and accessible services are provided.
- Mentor, develop, and support leaders and staff to maintain a collaborative and engaged team of highly skilled practitioners.
- Oversee trauma-informed approach to practice and service delivery methods.
- Establish effective and collaborative working relationships with external stakeholders.
- Lead, follow, and feed into best practice clinical guidelines and protocols to support continued service enhancements.
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