Service Delivery Lead

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $110,000

Role Summary

This leadership opportunity is perfect for a professional with strong service management skills and experience in mentoring teams to achieve targets.

The successful candidate will lead a team of service professionals, utilizing their coaching and training skills to ensure consistent delivery of high-quality service to customers.

Key Responsibilities:
  • Coach and mentor the Service Team to achieve targets
  • Monitor and review service productivity rates, identifying opportunities for improvement
  • Implement the regional annual operational plan
  • Conduct regular quality audits of specified client premises
  • Ensure company service practices are met, identifying opportunities to improve service standards
  • Optimize service efficiency through available tools and technology
  • Maintain company vehicles in a safe, reliable, and clean condition
  • Proactively resolve customer issues
  • Develop and maintain long-term customer relationships
Requirements:
  • At least 3 years' experience in a similar services role
  • At least 3 years' experience in a management role with a services or operations background
  • Experience in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management
  • High-level communications and commercial experience
  • Ability to lead by example and set a high standard of customer service
What We Offer:

An exciting opportunity to join a market-leading organization as a Local Service Manager. Work within an experienced, supportive, and collaborative team environment, with onsite parking and an easy-to-reach location.

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