Service Delivery Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeClient Full time $91,234 - $123,456
Client Service Manager Job Description

The primary goal of this position is to lead and manage the delivery of exceptional client services across multiple channels. As a Client Service Manager, you will be responsible for recruiting, training, and rostering officers to meet service delivery requirements.

You will collaborate with internal stakeholders to achieve organisation-wide consistency in service delivery and foster a work environment that encourages a skilled, motivated, and productive team.

This role involves developing and implementing strategies and initiatives to improve service delivery and meet or exceed performance targets. You will also evaluate and enhance systems and processes used to deliver services to ensure targets are met.

A key aspect of this position is managing operational planning against strategic goals and participating in risk reporting. Additionally, you will provide advice to the Program Manager and QLeave's Executive team on services and functions of the Client Services team.

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