Operations Manager

**We're BCG Digital Ventures. Welcome.**

At BCG Digital Ventures (BCGDV) we invent, launch, and scale game-changing businesses with the world's most important corporations and partners. We're BCG's global invention and venturing business. In many ways, we're the next iteration of its proud 50 year plus history of driving businesses further. We exist to fundamentally challenge what's possible and transform everyday life.

**Who works at BCGDV?**

We are an ever-growing global team of the world's most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.

As our Operations Manager, you would be part of the** Venture Operations Team. **Our Venture Operations Team is how we redefine what's possible. It's where organizational insight aligns with operational excellence to keep our business thriving and producing imaginative ventures that have to be seen to be believed.

From people & talent, information technology and operations management, the Venture Operations Team is the internal force that drives us forward, enabling us to expand the limits of human expectation with our compelling products, services and ventures.

Together, these one-of-a-kind problem-solvers direct our inner corporate structures with incomparable precision, profound analytic foresight and a deep commitment to world-class business services.

**Business Operations Manager (12 month contract)**

We're seeking a world-class operator with strong experience delivering on people and financial targets, and the entrepreneurial spirit to help us scale in an innovation-driven business environment.

**As a Business Operations Manager, your responsibilities are**:

- **Lead a high-performing Business Operations team**: Manage the Business Operations teams (8-10 individuals) including; Client Services (Venture Support), Office Services, IT (dotted line) and Executive Assistants. Foster a culture of high performance and continuous improvement; motivate and inspire; deliver individual coaching and feedback; partner on career goals and Learning & Development opportunities; and build an environment where staff are valued, supported, and teaming seamlessly under your leadership.
- **Deliver efficient & effective Centre operations**: Work closely with local leadership on running the DV office, ensuring smooth delivery of all support services to meet the needs of our clients, community, and DV employees. Identify areas for process and policy improvement (e.g. travel, expense, emergency management, and other office operating policies and procedures) and effectively manage the change process.
- **Manage venture team operational support**: Ensure continuous and effective operations support for all live client projects including compliance, security, and admin support in line with region-wide processes and guidelines.
- **Manage office budgets**: Day to day oversight of the Centre's operating budget and capital expenses (including managing vendors and approving supplier invoices) and input into forecasting and annual business planning.
- **Serve as main operations POC**: Manage and maintain productive relationships across DV and BCG regional and local operations leadership.** **Share your expertise to shape the regional DV and BCG Operations agendas.
- **Drive strategic priorities and special projects**: Own and deliver on real estate strategy (inclusive of lease negotiations, briefing and coordinating fit-outs and refurbishments, and interfacing with global real estate on business cases and capital requests); conference and event strategy (internal all-staff events & external alumni/tech ecosystem engagement); internal communications; risk & compliance audits, and other projects tied to BCGDV operating priorities, working in close collaboration and as a thought partner to the People & Operations Director and Managing Director & Partner leadership

**As a Business Operations Manager, you will need**:

- Minimum 10 years experience in a relevant related position, including 3-5 years of people management experience, ideally in a digital, technology or professional services firm.
- Proven experience managing administration, operational, risk and budget responsibilities, and able to balance routine tasks with ad hoc analyses.
- Proven experience managing mid-sized teams, with ability to foster high performance and coach effectively in a fast-paced, demanding work environment.
- Ability to communicate effectively (written, verbal) with executive stakeholders. Strong planning and organizational skills with demonstrated track record of successful project management in complex stakeholder environments.
- Demonstrated broad business sense: guide teams and individuals on daily details while maintaining the ability to step back and connect to "big picture" objectives.
- Comfortable with ambiguity and fast-paced change; able t