Credit Manager

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We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.
ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.
Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you
**About the Role**:
**Reporting to**: Financial Controller - Operations & Projects
**Employment Type**: 12-Month Fixed Term, Full-Time (with potential for extension)
**Work Location**: Melbourne
As Credit Manager, you will be responsible for the day-to-day management of receivables for CMA CGM Group carriers across the Oceania Agencies. This includes oversight of freight, sundry charges, detention and demurrage transactions, and managing both cash and credit clients.
**The role and responsibilities will include**:
Develop and implement credit control policies, assess customer creditworthiness, conduct credit checks, and set credit limits based on payment history.
Monitor accounts receivable aging, initiate collection actions for overdue payments, and handle escalated customer disputes related to payments or credit terms.
Supervise and support credit control and SSC teams, ensure adequate training, monitor individual and team performance, and identify resource requirements.
Collaborate with sales and finance teams to evaluate credit risks, ensure accurate recording of collections and adjustments, and address credit-related concerns.
Prepare and analyse daily, weekly, and monthly reports on receivables performance, DSO, bad debt ratio, and trends in payment behaviour.
Maintain communication with customers to resolve payment issues, negotiate payment plans, and liaise with external agencies when necessary.
Continuously improve credit control processes, adopt automation tools for efficiency, and stay up to date with industry regulations and best practices.
**To be successful in this role, you will need**:
5-7 years of experience in credit management, account management, or customer relationship management is essential.
Bachelor's degree in Finance, Accounting, or Business.
Strong background in managing customer relationships and accounts, with prior team management experience.
Previous experience in the shipping industry is preferred.
Advanced Excel skills and strong attention to detail with a high level of accuracy.
Excellent problem-solving, negotiation, and communication skills (both written and verbal).
Professional, honest, persistent, and committed to maintaining strong customer relationships.
Applicants must also hold full work rights in Australia, with a valid visa that covers the entire duration of the 12-month fixed-term contract.
Please note that remote working from overseas or interstate locations will not be considered.
Why join CMA CGM?
We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it's our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.
We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.
The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.
**Some of our other benefits include**:
Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Social Club events held all year round
Discount gym membership
Discounted car parking at the DFO South Wharf
Opportunity to participate in volunteer initiatives with partner charities such as the B