Credit Claims Manager
1 week ago
We are seeking a skilled and experienced Credit Claims Officer to join our team. As a Credit Claims Officer, you will be responsible for managing credit claims from customers, investigating discrepancies, and ensuring accurate processing of claims.
Key Responsibilities:
- Manage credit claims from customers, including correspondence and resolution.
- Investigate discrepancies in customer claims, including liaison with transport companies.
- Process credit claims and adjustments in Oracle, including consumer and retailer credits.
- Run Quick Credits for Independent customers on a weekly basis using a loading file.
- Investigate RTS's and returns to warehouse and raise credits if required.
- Receive goods from claims raised into stock in Oracle.
- Record invoice numbers on credit claims, collate, sort, and file.
- Create Credit Notes by matching incorrect sales orders to the customer service entry.
Requirements:
- Degree in Accounting or related field.
- Previous experience in credit claims management.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Office and Oracle software.
- Strong attention to detail and organizational skills.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-paced environment.
- Professional development and training opportunities.
Others:
- Cross-training in other finance department job areas to act as cover for staff on leave.
- Liaison with HQ IT Department for Oracle system issues, maintenance, and development.
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