Customer Relationship Officer

3 days ago

Australia Right At Home Full time

**Description**:
**Be a key player in encouraging customer service excellence**

If you're someone who takes pride in improving the lives of others and enjoys making a positive difference, we'd love to meet you

**About Right at Home: " Our Mission is to improve the quality of life for those we serve".**

Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a **Customer Relationship Officer** to focus on developing and enhancing client experiences.

You will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client's experience and well-being.

You will be part of a Supportive Team Culture, and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.

**Qualifications**:

- Previous experience in customer service, preferably in the healthcare or aged care sector.
- Strong interpersonal and communication skills.
- Ability to handle sensitive situations with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- A passion for helping others and enhancing the lives of clients.

Key Responsibilities:

- Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns.
- Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships.
- Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary.
- Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met.
- Documentation: Accurately record client interactions, updates, and feedback.
- Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care.
- Community Engagement: Participate in community outreach initiatives to promote Right at Home's services and increase awareness of in-home care options.

**Preferred Skills**:
What We Offer:

- Competitive salary.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
- The opportunity to make a meaningful difference in the lives of clients and their families.

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