Technical Service Provider

Schneider Electric – Software Technical Support Engineer
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==
Role Seniority- mid level
More about the Software Technical Support Engineer role at Schneider Electric
Job Description
Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
1-2 years of experience in Application Support function is highly regarded
Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
About us:
Schneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.
Our Mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity:
Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand.
We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.
Key Responsibilities
Owning, investigating and resolving complex software issues, proposing work-arounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction.
Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About you:
To see success in this role, you will be able to demonstrate2-4 yearsof experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
Key skills and experience:
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of Windows operating system, networking concepts and security
Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Schneider Electric team will be there to support your growth.
Representative, customer service
Posted today
Job Description
permanent
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia.
The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures.
The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).
This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
How You'll Help Us Connect the World Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.) Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern Process rebates claims and stock returns approved by Product Line Management Support quality and warranty process where required Participate actively in on-going product, process, systems and business skills training; Provide support and back-up assistance to peers Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time Required Qualifications and Experience for Consideration Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.
What Happens After You Apply
Learn how to prepare yourself for the next steps in our hiring process by visiting Why Comm Scope: Comm Scope is on a quest to deliver connectivity that empowers how we live, work, and learn.
Our employees push the boundaries of communications technology that enables game-changing discoveries like 5 G, the Internet of Things, and gigabit speeds for everyone, everywhere.
With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next come connect to your future at Comm Scope.
Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request at.
You can also learn more about Comm Scope's accommodation process and EEO policy at
Customer Service Representative - Drive
Posted 2 days ago
This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU
== Nine ==
Role Seniority- graduate, junior
More about the Customer Service Representative - Drive role at Nine
Customer Service Representative
52 Victoria St, McMahons Point NSW 2060, Australia
Full-time
Company Description
Drive is Nine's brand appealing to the automotive enthusiast.
Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.
2025 is an exciting year to be part of the Drive Marketplace team.
Drive Marketplace is on a sharp growth trajectory with a vision to become Australia's No.2
Automotive Marketplace in Australia.
The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry.
As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team's success to date.
Job Description
This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car.
You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.
Day to day you will:
Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Qualifications
What you'll bring:
1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
A knack for data analysis to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and collaboratively with various teams.
Additional information
Nine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.
Our content reaches almost every Australian - meaning what we do has real impact.
We bring people together, celebrate the big moments, and capture the everyday ones.
Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
We're evolving and we need people like you to bring new ideas, innovate and make your mark.
How we work
At Nine, our flexible work options vary by role and team.
Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
We're committed to a safe, respectful and inclusive Nine.
From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights:Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Customer Service Representative - Patient Support (Admission)
Posted 2 days ago
The RoleJoin our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Customer Service Representative - Patient Support(Casual Position | 3-Month Contract | In-Office)
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details3-month initial contract with potential for extension.
In-office position.
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