Advanced Technical Service Provider
2 weeks ago
The role involves providing expert-level technical support to customers through various communication channels, solving complex issues with servers, desktops and applications, collaborating with project teams to deploy solutions for customers and maintaining best practice environments.
- Key Responsibilities include:
- Providing expert-level support to customers through various communication channels
- Solving complex technical issues with servers, desktops, and applications
- Collaborating with project teams to deploy solutions for customers
- Maintaining best practice environments with highly experienced solutions experts
- Requirements include:
- Extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Outstanding spoken and written communication skills in English
- Deep understanding of Windows Server, desktop and Azure AD/GPO/DNS/DHCP
- Experience working with Hyper-V and other virtualisation solutions
- Strong skills in backup technologies and ticketing tools
Benefits include opportunities for personal and professional development through mentoring programs, flexible options for showcasing skills, and a competitive salary package.
First Focus welcomes applications from Neurodiverse candidates.
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