Correspondence Officer

3 days ago

Brisbane, Queensland, Australia Resources Full time

**About us**: The Queensland resources sector is changing. At the Department of Resources, we juggle new demands, rapid changes and shifts in community knowledge and expectation. We play an active role in the delivery of key government priorities, such as the implementation of a renewable energy economy, assisting in Path to Treaty, recognition of Native Title Rights and capitalising on our resources for sustainable economic prosperity. Join Resources and #MakeADifferenceAbout the role: In this role you will: - Undertake daily status reporting and provide analysis and proposed actions for Minister and Director General correspondence to meet service standards and ontime delivery. Deliver accurate and timely data entry and maintain a high level of understanding and knowledge of the department's Ministerial and Executive Correspondence System (MECS) and record keeping system (eDOCS). Undertake all record management activities in eDOCS and complete according to the Recordkeeping Policy. Identify customer complaints and escalate to the Chief Complaints Registrar for appropriate action. Quality assurance of briefing notes, correspondence, and similar documents while meeting deadlines. Conduct basic research and maintain a sound knowledge of various projects and priorities within the department. Participate as an effective team member ensuring work priorities are met and encouraging an environment of continuous improvement and adoption of best practice. Other duties as directed and required.
**This position requires**: - Well-developed interpersonal and liaison skills, with a focus on, building relationships with internal clients and stakeholders; and opening lines of communication within the correspondence team. Comprehensive knowledge or capacity to rapidly acquire thorough knowledge of information management and correspondence tracking systems. The ability to manage multiple complex projects and business processes to operate as part of a team as well as the capacity to work independently, establishing work priorities and meeting deadlines within identified timeframes.
Why join us?We are committed to being a workplace that focusses on people. This is about building resilience, encouraging innovation, and understanding that learning is a journey that never ends.We promote a safe, inclusive and respectful place to work where all staff feel valued.We are a mobile, flexible, and agile workforce. We live by our guiding principles - proactive, courageous, pragmatic, collaborate, resilient and respectful - underpinned by the Queensland public service values.
What we offer?- Competitive superannuation and salary sacrificing options
- Flexible working options that encourage a healthy work-life balance
- A variety of fantastic leave provisions, supported across the broader Queensland public sector
- Rewarding professional career development and training opportunities
- Relocation assistance and provisions
- Have visible impact in your community, and directly contribute to making good jobs, better services and a great lifestyle for all Queenslanders
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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