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Senior Client Services Lead

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $100,000 - $120,000
Job Title: Senior Client Service Associate (Lead Sourcing)

We are seeking an experienced and results-driven individual to fill the role of Senior Client Service Associate, specializing in Lead Sourcing. This is a critical position that requires exceptional customer service skills, creativity, and technical proficiency.

Job Description:

In this role, you will be responsible for delivering high-quality customer experiences across various channels, including phone, email, and social media. Your primary focus will be on nurturing relationships with clients, identifying new business opportunities, and developing strategies to drive revenue growth.

You will work closely with cross-functional teams to ensure seamless execution of campaigns, manage client expectations, and resolve any issues that may arise. Your ability to multitask, think critically, and communicate effectively will be essential in meeting the demands of this fast-paced environment.

Required Skills and Qualifications:
  • Customer Service Expertise: Proven track record of providing exceptional customer service in a lead sourcing or sales-related role.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex ideas simply and effectively.
  • Technical Proficiency: Proficient in using CRM software, databases, and other technical tools to manage client interactions and track campaign performance.
  • Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to identify opportunities and develop creative solutions.
  • Collaboration and Teamwork: Experience working collaboratively with cross-functional teams to achieve shared goals and objectives.
Benefits:

We offer a comprehensive benefits package, including:

  • Flexible Work Arrangements: Opportunity to work remotely or in our office, depending on your preferences.
  • Professional Development: Access to training and development programs to enhance your skills and knowledge.
  • Recognition and Rewards: Regular recognition and rewards for outstanding performance and contributions to the team.
Why Join Us?

At [Company Name], we value our employees and strive to create a positive and inclusive work environment. We believe in empowering our team members to take ownership of their roles and contribute to the company's success.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.