Customer Service Improvement Officer

7 days ago

Melbourne, Victoria, Australia Community Housing Ltd Full time

Full time, permanent role with hybrid working arrangement available
- Great salary + salary packaging + other benefits
- Work from any of our operating regions across Australia

**About Us**

"My hope is that in 25 years' time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?" Steve Bevington - Managing Director of Community Housing Limited.

CHL was founded by Steve who has lived experience of homelessness and is now the Managing Director. Steve believes everyone has the right to a safe and secure home.

Become a part of our multi-award winning not for profit organisation, managing over 11,000 new and existing properties. Join our collaborative team culture so we can together deliver the best possible service and outcomes and can make a meaningful impact on the lives of people experiencing homelessness. Support people living on low to moderate incomes, Aboriginal and Torres Strait Islander people, and those living with a disability.

**The Role**

You will be part of the Business Improvement Team, focused on supporting and developing high quality feedback practices, access, engagement and outcomes for our customers within a continuous improvement framework. In addition, you will support the wider team to help create innovative processes, frameworks and policy for our housing and homelessness services across Australia.

**About You**

To be successful for this role, you will foster a culture of continuous improvement and best practice and work towards ensuring a consistent, comprehensive approach to customer feedback and services across CHL, and quality assurance and control across your work. Further, you will ensure quality and business improvements are aligned with the strategic direction of CHL.

**Essential Criteria**:

- Document Management, Project Management, Policy, Quality Audit, or related qualification and/or minimum 2 years' experience in a similar role.
- Data analysis, research and reporting skills.
- High level user skills in MS Office programs and Visio.
- Commitment to the right of every person to suitable housing that provides stability to build their life.
- Understanding of the community and/or public housing sectors.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of background. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.
- CHL is committed to the health and safety of our people and our clients. All CHL employees are required to comply with applicable government health directives and CHL's COVID-19 Vaccination Policy._

We look forward to hearing from you.

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