Customer Service Officer

18 hours ago

Melbourne, Victoria, Australia ICP Group Australasia Full time $60,000 - $80,000 per year

About the role

ICP Group is a manufacturer and distributor of coatings and adhesives to the global market for leading brands such as Rebound Ace, Plexipave and Stainproof.

Join the dynamic team at ICP Group Australasia as a full-time Customer Service Officer based in our Tullamarine, VIC office. In this varied and fulfilling role, you will be the friendly face and voice of our organisation, providing exceptional customer service to our valued clients.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email and online channels
  • Providing accurate and timely information to customers, and assisting them with a range of administrative tasks
  • Processing orders and invoices , including ECommerce, returns and other customer transactions efficiently and accurately
  • Maintaining customer records and databases to ensure information is up-to-date and accessible
  • Escalating complex issues to the appropriate team members and following up to ensure customer satisfaction
  • Contributing to the continuous improvement of customer service processes and procedures
  • Booking freight, domestic and export and preparing documentation
  • Assisting warehouse team with stock checks

What we're looking for

  • Proven experience in a customer service or administrative role, ideally within the client and sales administration industry
  • Excellent communication and interpersonal skills, with the ability to liaise confidently with customers from diverse backgrounds
  • Strong attention to detail and the ability to multitask and prioritise effectively
  • Proficient in using customer relationship management (CRM) systems, MYOB and standard Microsoft office software
  • A friendly, approachable and helpful attitude, with a genuine desire to provide outstanding customer service

What we offer

At ICP Group Australasia, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of benefits, including:

  • Competitive salary
  • Opportunities for career development and training
  • Discounted products
  • A supportive and collaborative team culture
  • The opportunity to work with market leading brands

If you're ready to join a dynamic and customer-focused organisation, we'd love to hear from you. Apply now to take the first step towards an exciting new career with ICP Group Australasia.

  • Customer Service Officer

    15 hours ago

    Melbourne, Victoria, Australia Safe Transport Victoria Full time $81,922 per year

    About Us'Safe journeys, every time'. This is what we strive for at Safe Transport Victoria (ST Vic).As the safety regulator for commercial passenger vehicles, buses and maritime, what we do impacts the everyday lives of Victorians. Our role is to work with these industries and the communities they serve to ensure a transport system that inspires confidence...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia AkzoNobel Full time $60,000 - $90,000 per year

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia AkzoNobel Full time $60,000 - $90,000 per year

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and...

  • Customer Service Officer

    18 hours ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time $60,000 - $90,000 per year

    Company DescriptionAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Job DescriptionAre you...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $70,000 - $120,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most...

  • Customer Service Officer

    18 hours ago

    Melbourne, Victoria, Australia Transcend Managed Services Full time $40,000 - $60,000 per year

    About the Role Transcend Workforce is seeking a Customer Service Officer to join one of our clients in the steel manufacturing industry as the first point of contact for the public. Based in the eastern suburbs, this role works closely with the sales and operations teams to deliver an outstanding customer experience. We are looking for someone with a bright...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia China Eastern Airlines Corp. Ltd. Full time $104,000 - $130,878 per year

    China EasternAirlines Co., Ltd. is a prominent airlinein China, recognized as one of the three major airlines in the country. With its hub located in Shanghai, the airline holds a strong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weekly direct flights during peak...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia South East Water Full time $84,497 - $91,380

    Who are we? We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...

  • Customer Service Officer

    18 hours ago

    Melbourne, Victoria, Australia MUFG Retirement Solutions Full time $60,000 - $80,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Customer Service Officer

    19 hours ago

    Melbourne, Victoria, Australia Hearing Australia Full time $60,000 - $90,000 per year

    Job description: ● Help provide the latest best practice services for anyone who needs it● Gain skills with Australia's largest provider of government-funded hearing care● Permanent, full-time position● Working at Melton, Sunshine & Gisborne locations (this is an onsite position)Want to improve the lives of Australians, no matter who they are?Join...