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Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia ICP Group Australasia Full time $40,000 - $60,000 per year

About the role

ICP Group is a manufacturer and distributor of coatings and adhesives to the global market for leading brands such as Rebound Ace, Plexipave and Stainproof.

Join the dynamic team at ICP Group Australasia as a full-time Customer Service Officer based in our Tullamarine, VIC office. In this varied and fulfilling role, you will be the friendly face and voice of our organisation, providing exceptional customer service to our valued clients.

What you'll be doing

  • Handling inbound customer inquiries and requests via phone, email and online channels
  • Providing accurate and timely information to customers, and assisting them with a range of administrative tasks
  • Processing orders and invoices , including ECommerce, returns and other customer transactions efficiently and accurately
  • Maintaining customer records and databases to ensure information is up-to-date and accessible
  • Escalating complex issues to the appropriate team members and following up to ensure customer satisfaction
  • Contributing to the continuous improvement of customer service processes and procedures
  • Booking freight, domestic and export and preparing documentation
  • Assisting warehouse team with stock checks

What we're looking for

  • Proven experience in a customer service or administrative role, ideally within the client and sales administration industry
  • Excellent communication and interpersonal skills, with the ability to liaise confidently with customers from diverse backgrounds
  • Strong attention to detail and the ability to multitask and prioritise effectively
  • Proficient in using customer relationship management (CRM) systems, MYOB and standard Microsoft office software
  • A friendly, approachable and helpful attitude, with a genuine desire to provide outstanding customer service

What we offer

At ICP Group Australasia, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of benefits, including:

  • Competitive salary
  • Opportunities for career development and training
  • Discounted products
  • A supportive and collaborative team culture
  • The opportunity to work with market leading brands

If you're ready to join a dynamic and customer-focused organisation, we'd love to hear from you. Apply now to take the first step towards an exciting new career with ICP Group Australasia.