ICT Business Analyst — Full-time
2 weeks ago
About us
We deliver cleaning and property care services across Greater Melbourne with a focus on operational excellence, safety, and client SLAs.
The role
- Map as-is/to-be processes across rostering, field operations, payroll inputs and invoicing.
- Translate requirements into functional specs, user stories and process/data models with acceptance criteria.
- Coordinate implementations (Deputy, Breezeway, Squarespace, Xero), integrations (Deputy→Xero; Breezeway workflows), UAT, go-live and change adoption.
- Produce bilingual (EN/ES) SOPs/user guides and deliver training.
- Build and maintain Power BI dashboards (labour utilisation, on-time attendance, SLA compliance, AR ageing) with data quality checks.
Key requirements
- Professional English & Spanish for workshops, SOPs and training (role open to all qualified applicants).
- 1+ years in Business Analysis/ICT delivering cloud implementations end-to-end (requirements, configuration, integrations, data migration, UAT, training, go-live).
- Exposure to Deputy, Breezeway, Xero and Power BI; strong stakeholder management, documentation and KPI mindset.
Salary & location
Full-time — Melbourne, VIC — AUD 82,000 base (excl. super) + 12% superannuation.
Job Type: Full-time
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