WFI Policy Services Consultant

5 days ago

Melbourne, Victoria, Australia WFI Insurance Full time $60,000 - $80,000 per year

Help shape the future as a Consultant, Policy Services - WFI

Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

You'll provide high-quality support to clients and agency & growth partners by processing insurance renewals, endorsements, and debt management across a portfolio of representatives. You'll underwrite risks within your delegation, ensure compliance with underwriting guidelines, and monitor the quality of submissions. Your daily responsibilities will include but not limited to processing tasks, managing workflows, coordinating post-outs, handling inbound calls from clients and internal stakeholders and debt management.

This 12-month maximum term role is based in Naarm (Melbourne) working full time - Monday to Friday from 8:30 am to 5:00 pm. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangements will be offered, aligned with business requirements.

On Offer

Joining IAG you'll have access to a raft of benefits from across the Group:


• Boosted superannuation with 13% as standard


• Discounts on every day and special occasion items


• 5 myLeave days per year on top of annual leave


• Work from home and many more flexibility options with myFlex


• Community volunteer days and team volunteer activities

About You


• Tech-savvy and confident using multiple systems to manage tasks efficiently


• Clear communicator with strong rapport-building and active listening skills


• Customer-focused with a commitment to timely, accurate service delivery


• Able to work autonomously, make decisions, and follow business processes


• Detail-oriented with the ability to manage priorities and maintain compliance

*employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

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