Policy Services Consultant

2 weeks ago

Melbourne, Victoria, Australia IAG Full time $60,000 - $90,000 per year

Help shape the future as a Consultant, Policy Services - WFI

Your Role
You'll provide high-quality support to clients and agency & growth partners by processing insurance renewals, endorsements, and debt management across a portfolio of representatives. You'll underwrite risks within your delegation, ensure compliance with underwriting guidelines, and monitor the quality of submissions. Your daily responsibilities will include but not limited to processing tasks, managing workflows, coordinating post-outs, handling inbound calls from clients and internal stakeholders and debt management.

This full-time permanent role is based in Naarm (Melbourne) working full time - Monday to Friday from 8:30 am to 5:00 pm. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangements will be offered, aligned with business requirements.

On Offer
At IAG you have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Inclusive leave such as public holiday swap and gender affirmation leave

About You

  • Tech-savvy and confident using multiple systems to manage tasks efficiently
  • Clear communicator with strong rapport-building and active listening skills
  • Customer-focused with a commitment to timely, accurate service delivery
  • Able to work autonomously, make decisions, and follow business processes
  • Detail-oriented with the ability to manage priorities and maintain compliance

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

  • Policy Services Consultant, WFI

    1 day ago

    Melbourne, Victoria, Australia Insurance Australia Group Full time

    Help shape the future as a Policy Services Consultant, WFIWFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.Your RoleYou'll provide high-quality support to clients and distribution partners by processing...

  • Policy Services Consultant, WFI

    1 week ago

    Melbourne, Victoria, Australia IAG Full time $60,000 - $90,000 per year

    Help shape the future as a Policy Services Consultant, WFIWFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service.Your RoleYou'll provide high-quality support to clients and distribution partners by processing...

  • Director, Koori Policy

    1 week ago

    Melbourne, Victoria, Australia Court Services Victoria Full time $90,000 - $120,000 per year

    About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Consultant (Public Policy | Impact)

    5 days ago

    Melbourne, Victoria, Australia Urbis Ltd Full time $90,000 - $120,000 per year

    Shape cities. Create community. Make real impact.Why this role rocks:Dive into high-impact, meaningful projects that actually make a differenceWork alongside a vibrant crew of social researchers and policy expertsEnjoy flexibility, support, and a workplace that values your life outside the officeWho are we?We're the city shapers and community makers,...

  • Manager, Law Reform and Policy

    2 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time $120,000 - $180,000 per year

    About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • IT Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia The GPT Group Full time $60,000 - $90,000 per year

    Together, we can do great thingsWe shape leading experiences across office, retail, logistics and student accommodation.We're one of Australia's largest property groups, managing $35 billion worth of assets across the country.Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good....

  • Professional Services Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Silverfort Full time $120,000 - $180,000 per year

    DescriptionSilverfort is a cyber-security company that develops a revolutionary identity protection platform. Using patented technology, our product enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. In addition, we use advanced behavior analytics to apply adaptive...

  • Manager, Policy

    2 weeks ago

    Melbourne, Victoria, Australia SP AusNet Full time $120,000 - $180,000 per year

    Location:Victoria, AustraliaEmployment Type: Permanent Full TimeDescription: When you choose AusNet, you'll join genuine people working together making Real. ProgressAt AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family....

  • Senior Policy Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Department of Jobs, Skills, Industry and Regions Full time $113,022 - $136,747 per year

    Senior Policy AdviserSalary: $113,022 - $136,747 (Plus Superannuation)Ongoing roleUsual hours of work: Full time (flexibility may be available)Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)The RoleThe Priority Projects Unit supports the Department of Jobs, Skills, Industry and Regions with making high priority projects...

  • Senior Policy and Prevention Specialist

    1 day ago

    Melbourne, Victoria, Australia Manpower Australia Full time $80,000 - $120,000 per year

    osition SummaryThis role is responsible for leading policy development, prevention initiatives, and continuous improvement programs that support a safe, inclusive, and high-performing workplace. You will oversee projects, provide expert advice, engage with stakeholders, and support staff to deliver outcomes that align with organisational values and...