Policy Services Consultant

2 weeks ago

Melbourne, Victoria, Australia IAG Full time $60,000 - $90,000 per year

Help shape the future as a Consultant, Policy Services - WFI

Your Role
You'll provide high-quality support to clients and agency & growth partners by processing insurance renewals, endorsements, and debt management across a portfolio of representatives. You'll underwrite risks within your delegation, ensure compliance with underwriting guidelines, and monitor the quality of submissions. Your daily responsibilities will include but not limited to processing tasks, managing workflows, coordinating post-outs, handling inbound calls from clients and internal stakeholders and debt management.

This full-time permanent role is based in Naarm (Melbourne) working full time - Monday to Friday from 8:30 am to 5:00 pm. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangements will be offered, aligned with business requirements.

On Offer
At IAG you have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Inclusive leave such as public holiday swap and gender affirmation leave

About You

  • Tech-savvy and confident using multiple systems to manage tasks efficiently
  • Clear communicator with strong rapport-building and active listening skills
  • Customer-focused with a commitment to timely, accurate service delivery
  • Able to work autonomously, make decisions, and follow business processes
  • Detail-oriented with the ability to manage priorities and maintain compliance

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

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