Policy Services Consultant, WFI

1 week ago

Melbourne, Victoria, Australia IAG Full time $60,000 - $90,000 per year
  • Help shape the future as a Policy Services Consultant, WFI

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service.

Your Role
You'll provide high-quality support to clients and distribution partners by processing insurance renewals, endorsements, and policy updates across a portfolio of representatives. You'll underwrite risks within your delegation, ensure compliance with underwriting guidelines, and monitor the quality of submissions. Daily tasks include managing emails, coordinating post-outs, handling incoming calls, and supporting debtor follow-ups.

This 12-month maximum term role is based in Jagera Giabal and Jarowair Country (Toowoomba), working full time - Monday to Friday from 8:30 am to 5:00 pm. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangements—two days per week from home—will be offered, aligned with business requirements.

On Offer
Joining WFI you'll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • 5 myLeave days per year on top of annual leave
  • Inclusive leave such as public holiday swap and gender affirmation leave
  • Discounts on every day and special occasion items
  • A certified Family Inclusive WorkplaceTM
  • employment type eligibility criteria apply

About You

  • Tech-savvy and confident using multiple systems to manage tasks efficiently
  • Clear communicator with strong rapport-building and active listening skills
  • Customer-focused with a commitment to timely, accurate service delivery
  • Able to work autonomously, make decisions, and follow business processes
  • Detail-oriented with the ability to manage priorities and maintain compliance

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

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