Operations and Sales Coordinator

Jo Traikos Promotions is the largest Sales and Marketing Agency in the unique arena of Travel Retail in Australia, New Zealand and Singapore. We are proud to partner with the world's boldest and most inspiring luxury brands in Travel Retail that trust Jo Traikos Promotions to deliver best in class engagement and results through our expertise and understanding of the DYNAMICDuty Free/Travel Retail Industry, Passenger Journey and Global Shopper Behaviours.

Your Role

You will be part of a dynamic team as our key link between Jo Traikos Promotions our Brand Ambassadors, the Duty-Free Retailers and our Luxury Global Spirits and Wine Partners. In addition, provide support to our other luxury category brand partners we represent in Perfume, Skin Care, Cosmetics, Fashion, Health & Well Being and Confectionary.  You will be based at Sydney International Airport within the Duty-Free Stores.

You will be primarily responsible for building and maintaining strong relationships with all key partners & stakeholders, manage & develop a high performing team of Brand Ambassadors at Sydney International Airport.

Other responsibilities include:

• Management of rosters, annual leave, recruitment and performance reviews
• Customer Service, Sales and Training Management of Brand Ambassadors within Duty-Free Stores whist driving Operational Excellence and Service Standards to achieve sales, market share and goals.
• Ability to deliver growth in revenue and ongoing business by successfully managing existing and new partner relationships.
• Communicate market trends and the assessment of sales data.
• Support the strategic sales and marketing plans developed by Jo Traikos Promotions and our Premium Brands to achieve growth and market share.
• Communicate and submit timely reports on the progress and development of the BA teams, stock and tasting programs, activations and marketing activity in the Duty-Free Stores.
• Virtual and F2F Training and development of a highly skilled Brand Ambassador team.

About you:

• Previous experience in Duty-Free/Travel Retail and or Spirits and Wine industry would be highly advantageous.
• Ability 'To Wear Several Hats'
• Dynamic, Fun, Outgoing, Confident and a TRUE Passion and Love for Customer Service and People
• Exceptional Relationship and Business Development skills
• Positive attitude, Honest with a 'Can do Attitude'.
• Strong People Management, Leadership and Interpersonal skills
• Mandarin Speaking is an advantage but not essential
• Long term and Stability
• Ability to be flexible and adjust to changing daily priorities.
• Well-developed written and verbal commercial communication skills.
• Detail-oriented and strength in Microsoft Outlook, Teams, PowerPoint, Word, Excel.

Culture and Benefits

Our commitment to our people, culture and leadership is our priority. This fuels the way we work together, and our care for our people – we are respectful, trusting, humble, inclusive and provide a vibrant and rewarding place to work.

The Travel Retail Industry in particular the Spirits & Wine Category at Sydney International Airport Duty Free is a fast-paced and high energy environment and we provide you with the training and support to be entrepreneurial, creative and super successful in your position.

Our objective is to provide a long and fulfilling careers for all our employees, as we see value in empowering our teams with knowledge so they can exceed in their roles.

For the successful candidate we can offer:

• Competitive remuneration package based on experience.
• Exceptional Team
• Dynamic Luxury Environment
• Working closely with Luxury Global Brands in all categories (Liquor, Wine, Perfume, Cosmetics, Fashion, Health and Wellbeing)
• Work Life Balance
• Attend Internal and External Conferences and may include interstate and international travel.
• High performance culture supported by an experienced management team.