ICT Procurement Officer and Service Desk Specialist

ICT Procurement Officer and Service Desk Specialist

• Permanent Full Time | 5 week's annual leave + monthly day off
• Box Hill | Close to cafes, public transport and shops
• Experience career progression at a values-based organisation

Eastern Health

Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

The role of the ICT Procurement Officer and Service Desk Specialist is a customer-facing role, primarily responsible for quoting, ordering and stock level management of ICT related hardware for EH staff. Additionally, this role will assist the Service Desk with the resolution and escalation of ICT service incidents. The role will work primarily as the ICT Procurement Officer but be available to answering incoming support calls as required by the Service Desk Manager.

About you

To be successful in this role you will possess:

• An excellent technical understanding of a broad range of IT systems

• Ability to work effectively under pressure, as well as great time management skills

• Excellent customer service and communication skills with a positive, can do attitude.

• The ability to work as part of a diverse team

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for position description link

Contact Person: Tim Poynter

Contact Number:

Contact Email:

Job Posting End Date: 18/09/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on Option 1) | Medical Workforce Unit on [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day