Regional Manager, Workplace Experience

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

What To Expect
We are looking for an experienced and passionate Workplace Experience professional to oversee workplace operations in the APAC region, and act as site lead for our Sydney office. This individual will help inform the global strategic vision for Workplace Operations, work closely with cross-functional partners and lead their team to ensure best-in-class workplace experience.

The Workplace Experience team is looking for builders - people who aren't afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team and will report to the Director, Global Workplace Experience, and will be integral in driving the development of employee experience as it relates to workplaces.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee experience. You will have a consistent pulse on the needs of our employees in APAC and be comfortable changing course as global conditions and working environments evolve.

Please note that this is a 10-month fixed-term position.

What You'll Do

• Oversee workplace operations and programs in the APAC region, ensuring successful day-to-day operations
• Act as primary site lead for our Sydney office
• Lead Workplace Operations KPI and SLA success, ensuring best-in-class customer service and service levels
• Lead, mentor and develop regional Workplace Operations team
• Sit on Workplace Experience Leadership Team, collaborating cross-functionally to develop and drive team OKRs
• Collaborate with others to develop and manage initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
• Partner and develop strong relationships with all key business partners e.g. APAC General Managers, IT, Legal, Finance, Marketing, Employee Experience, etc. and act as trusted advisor in workplace matters
• Collaborate closely with Braze Employee Experience to ensure all events are supported and executed to the highest standard
• Proactively build relationships with leadership and employees, as well as use data to understand the habits and needs of APAC employees and objectively provide recommendations for workplace improvements
• Work with customer service mindset to ensure world-class standards and service levels for all APAC employees
• Ensure we have the best in class suppliers for our offices and implement vendor management best practices with a lens towards diversity and inclusion. Proactively partner with key vendors to ensure continued service improvement.
• Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
• Oversee budget management and tracking for APAC operations
• Manage H&S program, including the creation and maintenance of H&S policies, conducting regular risk assessments and ensuring the adequate number of employees are sufficiently trained on first aid and fire marshaling.
• Have a strong technical mindset, with an understanding of how technology integrates within the workspace
• Support regional office improvements and small build-out projects, as needed

Who You Are

• 5+ years of experience in Workplace Experience and/or facilities management; experience with multiple locations a plus
• At least 2 years experience leading a team; experience leading outsourced staff a plus
• Experience managing offices and workplace experience for a hybrid workplace model, delivering creative solutions to engage a distributed workforce
• Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
• Strong experience with office moves and build-outs
• Data-driven with a mindset of continual improvement
• Strong strategic communications and change management skills
• Demonstrated success in building strong relationships cross-functionally with proven ability in influencing top-level leadership
• A strong communicator, keeping teams and stakeholders informed and up to date
• Proven understanding of workplace related costs and budget best practices
• Passion for best-in-class workplace experience and customer service
• An awesome can-do attitude - no task is too big or too small
• Familiar with Mac computer and GSuite
• Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
• Ability to travel around 25% (company and local guidelines permitting)

What We Offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

Benefits
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.

Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.