EA & Workplace Experience Specialist

Why Tyro? 

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. 

It starts with You. 

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together  We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time. 

Step inside life at Tyro here.

About the role:

As the Executive Assistant/Workplace Experience Specialist at Tyro you will provide executive-level support, while also driving initiatives that enhance our workplace culture and employee experience.

This dual-role is ideal for someone who thrives in a fast-paced environment, is passionate about organisational excellence, and enjoys creating a positive, engaging workplace for all team members. 

The primary focus of this role is to provide executive assistance to two members of our Executive Team (CPO and CTO). In addition, you will be responsible for the day-to-day management of our Sydney Head Office and supporting the wider Workplace Experience (WE) function at Tyro. 

What you'll do:

Executive Support

• Provide executive assistance to the CPO and CTO, including diary and inbox management, scheduling meetings and coordinating travel arrangements.

• Manage expenses, invoices and budget tracking where required. 

• Act as the primary point of contact between executives and internal/external stakeholders as , ensuing timely and professional communication. 

• Prepare agendas, take minutes, and coordinate actions for external and internal meetings. 

• Support the planning and executing of meetings, events and team activities. 

• Draft and manage correspondence, reports, and presentations as required. 

• Proactively anticipate executives' needs and provide solutions to ensure seamless day-to-day operations. 

Workplace Experience

Reception Duty:

• Manage all front-of-house activities, including welcoming staff and guests, handling deliveries and mail, answering calls, and directing inquiries to the appropriate person.

• Ensure the reception area is fully operation and professionally presented during standard working hours (8:30am - 5pm).

Office Management:

• Maintaining kitchen supplies and vending machines twice a week.

• Maintain office supplies when needed.

• Perform weekly maintenance on all coffee equipment.

• Stock up wine fridge for weekly Friday drinks and monthly Mindshare.

• Coordinate repairs and maintenance, liaising with external vendors and service providers.

• Manage and maintain meeting rooms, including wiping down whiteboards, straightening chairs, and ensuring spaces are ready for use.

• Work closely with the Head of Workplace Experience on all office management matters, implementing agreed policies and procedures, and escalating issues where necessary.

• Conduct fortnightly floor walks to identify and address Workplace Health & Safety (WHS) hazards (e.g. cords, obstructions), and support other WHS duties as required.

• Manage digital displays, including the Big Screen and general TVs, by updating and scheduling content weekly.

Administration:

• Manage the Workplace Experience mailbox and Slack channels to ensure timely responses and effective communication.

• Oversee budget management of office costs, including monthly reporting of key items.

• Coordinate domestic and international travel arrangements for employees as needed.

• Organise couriers as needed.

• Organise Tyro's weekly shopping list.

• Complete monthly reconciliation of Workplace Experience expenses.

• Manage building facilities and equipment, including the administration of building security and access for employees.

• Oversee the management of visitors and escalate issues as required to maintain the physical security of the Tyro office.

Event Management

• Support the planning and delivery of events and celebrations, including Blitz Hackathons, weekly drinks, monthly Mindshare sessions, and wellness initiatives.

• Coordinate and manage team catering requests as needed.

Onboarding and Off-boarding

• Conduct office tours for new starters to familiarise them with facilities and workplace processes. 

• Organise and issue building access cards for new starters, and deactivate cards for leavers. 

• Maintain the building access card spreadsheet and update the Brivo online card system for both new starters and leavers. 

• Complete all off-boarding documentation via Adobe and escalate to People Partners if processes are not being followed. 

What you'll bring:

• A proactive mindset and ability to identify what needs to be done.

• Knowledge of office administrator responsibilities, systems and procedures.

• Proficiency in MS Office (Excel, Outlook and Powerpoint, in particular).

• Excellent time management skills and ability to multi-task and prioritise work.

• Attention to detail and problem solving skills.

• Strong organisational and planning skills in a fast-paced environment.  

• A creative mind with an ability to suggest improvements.

What's in it for you? 

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll also receive: 

• A mix of in-office and remote working 

• Learning and career development opportunities 

• 16 weeks paid primary carers leave 

• 12 weeks paid secondary carers leave 

• Annual team-based volunteer day 

• Birthday Leave  

• Power Up Day (Additional day of leave) 

• Weekly team social events, snacks, craft beer and wine, ping pong and video games 

• Taco Tuesdays 

• Mental health and wellness initiatives 

• Novated leasing 

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

#LI-Hybrid