Ultimate Success Renewal Sales Specialist

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

The Ultimate Renewal Sales Specialist will work with existing customers to renew their Ultimate Success and Legacy Paid Support Agreements with Adobe. This will be accomplished through but not limited to understanding existing customer footprint and use cases, customer sales activities, value realization and usage measures.  The role involves the management of existing accounts through the renewal of support agreements as well as finding new opportunities within the account base. The Ultimate Renewals Account Manager will be based out of Sydney offices

What you'll Do

• Drive and close renewal opportunities and upsell in the Ultimate Success program.

• Assist customers in understanding Adobe paid support and how it fits within their current license infrastructure and business processes.

• Drive Paid Support Customer Retention using customer insights, usage, understanding of business issues and company objectives.

• Leverage Mutual Action Plans to drive on-time-renewals.

• Planning.  Effective planning skills to plan out customer renewals and timelines throughout the FY.

• Time management.  Will work closely with Account Directors, Enterprise RSS's and Product Specialists to strategically plan customer retention and growth plans within each existing Adobe relationship.

• Add additional growth to every renewal as well as uncover growth opportunities beyond the current Adobe relationship

What you need to succeed

• 3 – 5 years of prior inside/outside sales experience, preferably in enterprise software, with a proven track record of success.

• Prior account management experience around renewal of Enterprise Agreements, including understanding customer use cases, product usage and legal terms

• Understanding of the sales cycle and solution selling process into Strategic Accounts is helpful, but not required.

• Excellent communication and interpersonal skills.  Must be an active listener

• Experience in prospect to closure and holding quota for your own territory

• Accurately forecast and manage pipeline on a monthly and quarterly basis.

• Keep accurate and up-to-date records of all deals in the CRM system.

• Highly organized with the ability to work in a fast-paced environment.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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