Manager, Customer Success

14 hours ago

Sydney, New South Wales, Australia Datadog Full time $120,000 - $180,000 per year

As a Manager, Customer Success, you will hire and develop a team responsible for the customer relationship, renewals, and growth across our existing customer base, coaching individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that's a leader in the space and immediately witness your contributions. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Manage, lead, mentor and train a team of Customer Success professionals.
  • Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
  • Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
  • Act as an internal advocate for our customers putting their best interests first 

Who You Are:

  • Experienced with 3+ years in a Customer Success or Account Management role in the SaaS space
  • Confident in managing a high performing team of Customer Success Managers
  • Customer-centric and have a customer-first mindset and approach to all interactions, both internal and external 
  • Able to complete and influence full cycle sales process
  • A strong multi-tasker across a varied set of responsibilities, in a fast-paced environment
  • Knowledgeable about the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message 
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking 
  • Continuous professional development, product training, and career pathing 
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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