Director, Renewal Sales

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director, Renewal Sales – ANZ will partner with Sales to guide conceptualization and implementation of the area renewal strategies and secure sustainable renewal pipeline with enterprise level customers.You will lead an enterprise renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes.

This role plays a critical part in driving customer retention, optimizing revenue growth, and enabling expansion opportunities, while partnering cross-functionally across Sales, Customer Success, Finance, Sales Operations, and other internal teams.The Renewals leader will focus on the achievement of renewals targets while keeping a teaming approach in their engagement with ANZ Account Sales leadership.

What you get to do in this role:

• Lead and develop a team of Enterprise Renewal Account Managers focused on delivering predictable, timely renewals and uncovering expansion opportunities within existing enterprise accounts.
• Ensure that Renewal procedures are understood and implemented across the teams
• Manage the ANZ renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals.
• Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs.
• Provide clear role clarity for team members, linking team objectives to broader business priorities and ensuring strong alignment across departments.
• Deliver insights and performance metrics that help the ANZ sales organization focus on renewals execution, customer success, and growth planning.
• Engage with the operations team to establish analysis of trends and performance to identify greater efficiencies and achieve operational excellence.
• Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners.
• Assist Sales or Renewals reps and leadership with renewals negotiations.
• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment
• 3+ years success leading a team or other managers.
• Proven experience leading and scaling high-performing teams focused on customer retention and revenue growth.
• Strong commercial acumen with the ability to balance customer needs and business goals.
• A collaborative mindset and ability to partner effectively across Sales, Customer Success, Legal, Finance, and Operations.
• Demonstrated success in working with C-level executives and complex enterprise customers.
• Ability to operate strategically while managing day-to-day execution with precision.
• Strong analytical and communication skills, with a data-driven approach to problem-solving and decision-making.
• A deep understanding of the enterprise software sales cycle, customer lifecycle management, and recurring revenue models.
• A growth mindset – someone who is humble, curious, and eager to learn and lead in a dynamic environment.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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