Senior Renewal Specialist

24 hours ago

Sydney, New South Wales, Australia Riskonnect, Inc. Full time $120,000 - $180,000 per year

The Company

Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world renowned industry analysts Gartner and Forrester. We employ more than 1,100 risk professionals in the Americas, EMEA and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.

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The Opportunity

The Senior Renewal Specialist is responsible for leading high-complexity and strategic renewals across Riskonnect's global customer base. This role involves negotiating with procurement teams, structuring multi-year and multi-product renewals, and ensuring predictable retention outcomes. The Senior Renewal Specialist partners closely with CSMs, Sales, Legal, and Finance, while also mentoring junior team members and contributing to process improvements.

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Primary Responsibilities

  • Lead end-to-end management of complex renewals, including negotiations with procurement and legal teams.
  • Develop renewal strategies tailored to customer needs and aligned with Riskonnect's revenue goals.
  • Provide accurate forecasting and maintain renewal pipeline discipline.
  • Partner with Sales and CSMs to identify and progress upsell and expansion opportunities.
  • Mentor Renewal Specialists and contribute to training/onboarding of new team members.
  • Contribute to continuous improvement of renewal processes, tools, and reporting.
  • Collaborate cross-functionally to resolve renewal-related escalations.

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Your current skillset will include:

  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong influencing skills with both customers and internal stakeholders.
  • Analytical and detail-oriented with a focus on accuracy.
  • Customer-centric mindset with ability to articulate value.

Your experience will include:

  • 5–7 years of SaaS renewals, account management, or sales operations experience.
  • Proven track record negotiating complex contracts.
  • Strong financial and commercial acumen.
  • Advanced proficiency with Salesforce CRM and Excel/Google Sheets.
  • Excellent verbal and written communication skills.

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