Renewal Specialist

9 hours ago

Sydney, New South Wales, Australia Riskonnect Full time $60,000 - $100,000 per year

The Opportunity

The Renewal Specialist is responsible for managing a portfolio of standard and mid-complexity renewals. This role ensures timely execution, accurate forecasting, and a seamless customer experience. The Renewal Specialist partners with CSMs, Sales Ops, and Finance to drive consistent renewal outcomes, while also surfacing opportunities for expansion to Sales.

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Primary Responsibilities

  • Manage assigned portfolio of customer renewals through end-to-end cycle.
  • Prepare, send, and track renewal proposals and agreements.
  • Maintain accurate renewal pipeline and forecast data in Salesforce.
  • Collaborate with CSMs to monitor customer health and risks to renewal.
  • Ensure timely execution of contracts with attention to detail and compliance.
  • Support process improvements and adoption of renewal tools.
  • Identify potential upsell/cross-sell opportunities and notify Sales teams.

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Your current skillset will include:

  • Ability to handle multiple renewals simultaneously.
  • Strong attention to detail and process orientation.
  • Customer-first mindset with collaborative working style.
  • Eagerness to learn and grow in commercial and negotiation skills.

Your experience will include:

  • 2–4 years of customer-facing experience in SaaS, sales support, or operations.
  • Foundational sales and negotiation skills.
  • Proficiency with Salesforce CRM and Excel/Google Sheets.
  • Excellent communication and organizational skills.

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