Customer Experience Field Trainer

4 days ago

Alexandria, New South Wales, Australia dusk Australasia Full time $90,000 - $120,000 per year

Made for Moments? So are we.

At dusk, we're here for all of life's moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.

And the ones that just… happened.

We believe great experiences start with great training — because confident, capable teams create the kind of magic our customers remember. With 140+ stores across Australia and New Zealand (and growing), dusk is powered by passionate people who know how to lead, inspire, and bring our brand to life every day.

We're looking for a Customer Experience Field Trainer to elevate how our teams learn, grow and connect. In this pivotal role, you'll shape the way our store teams deliver the dusk experience — through leadership training, product education and hands-on coaching that turns learning into action.

If you're passionate about developing people, driving performance and making every training moment matter, we'd love to meet you.

About the Role

Reporting to the National Operations & Training Manager, you'll design and deliver engaging training experiences across dusk's retail network. You'll partner closely with leaders across Operations, Visual Merchandising and Product to build capability, ensure consistency, and strengthen our customer experience program nationwide.

What You'll Be Doing

Training & Development

  • Deliver leadership and skills training for retail management teams to empower and grow capability.
  • Collaborate with the Product team to develop and roll out engaging product and fragrance training modules.
  • Partner with the Visual Merchandising team to upskill store teams in effective VM execution.
  • Coach store teams on the Customer Experience program to drive consistency and excellence.
  • Create training materials, guides and tools that support learning in store.
  • Support the planning and delivery of national conferences and leadership workshops.

Collaboration & Execution

  • Partner with State and Area Managers to ensure smooth rollout of training and operational initiatives.
  • Collaborate with key stakeholders to provide timely updates on new products, programs and priorities.
  • Monitor training outcomes, assess capability, and identify opportunities for improvement.

What You'll Bring

  • Experience in a field training, retail operations or multi-site leadership role.
  • Strong presentation and facilitation skills with the ability to engage diverse audiences.
  • Excellent communication and organisational skills, with a high attention to detail.
  • A proactive problem-solver who thrives in a fast-paced, hands-on environment.
  • A collaborative mindset with the confidence to influence and inspire others.
  • Current driver's licence and flexibility to travel interstate as required.

  • Customer Service Specialist

    2 weeks ago

    Alexandria, New South Wales, Australia Koala® Full time $60,000 - $80,000 per year

    At Koala we believe that designing better habitats leads to better lives – for our people, our planet, and the communities we're part of. For a decade we have been perfecting our approach to furniture design; creating beautiful, flexible, innovative and sustainable products that solve the needs of real people.Why we have this role @ KoalaTo provide...

  • Ecommerce & Customer Service Assistant

    1 day ago

    Alexandria, New South Wales, Australia TSHR - Trak and Scarlett Full time $60,000 - $80,000 per year

    Job Title: Ecommerce & Customer Service Assistant - Luxury Fashion Brand Location: Alexandria Reports To: Ecommerce ManagerDepartment: EcommerceAbout the Role: We are seeking a proactive and detail-oriented Ecommerce & Customer Service Assistant to join our growing team. This role is perfect for someone who thrives in a fast-paced, collaborative environment...

  • Business Development Manager

    2 days ago

    Alexandria, New South Wales, Australia BRAEMAC PTY LTD Full time $120,000 - $180,000 per year

    Location: Sydney or MelbourneOpportunity: Drive and drive growth across ANZ in this role that will require a technology savvy and commercially driven sales professional.Company: Braemac is a global electronic components distributor with value added services, where we support customers from design through to production. Braemac is part of Exponential...

  • Product Engineer, Residential Energy

    2 weeks ago

    Alexandria, New South Wales, Australia Tesla Full time $90,000 - $120,000 per year

    Join Tesla Energy's Product Engineering team and play a key role in ensuring the optimal performance of our fleet residential energy products. We're looking for a degree-qualified, driven, motivated, and collaborative engineer to join us to help accelerate the world's transition to sustainable energy. As a Product Engineer, you will dive deep into fleet-wide...

  • Client Success Specialist

    4 days ago

    Alexandria, New South Wales, Australia A2B Australia Limited Full time $60,000 - $80,000 per year

    OurCabcharge Corporate Solutionsbusiness unit is made up of passionate, entrepreneurial, and client-focused professionals who provide impactful business solutions to over 80% of the ASX 200 list, along with tens of thousands of small and medium-sized businesses across Australia. TheCabcharge Corporateteam is a key growth driver forA2B Australia, and we are...

  • Quality & Compliance Manager

    1 week ago

    Alexandria, New South Wales, Australia Braemac Full time $90,000 - $120,000 per year

    Opportunity: Amazing opportunity for a Quality & Compliance Manager who wants to have ownership and work both on a local and global level.Location:Alexandria (Sydney), AustraliaThe Quality & Compliance Manager is responsible for the developing and implementing the Company's quality management strategy, developing policies, processes, procedure, programs, and...

  • Quality & Compliance Business Partner

    7 days ago

    Alexandria, New South Wales, Australia Exponential Technology Group Full time $90,000 - $120,000 per year

    Opportunity: Amazing opportunity for a Quality & Compliance Business Partner who wants to have ownership and work both on a local and global level.Location:Alexandria (Sydney), AustraliaThe Quality & Compliance Business Partner is responsible for the developing and implementing the Company's quality management strategy, developing policies, processes,...

  • Quality & Compliance Business Partner

    6 days ago

    Alexandria, New South Wales, Australia Braemac Pty Ltd Full time $90,000 - $120,000 per year

    Opportunity: Amazing opportunity for a Quality & Compliance Business Partner who wants to have ownership and work both on a local and global level.Location: Alexandria (Sydney), AustraliaThe Quality & Compliance Business Partner is responsible for the developing and implementing the Company's quality management strategy, developing policies, processes,...

  • Apprentice Air Conditioning HVAC

    2 weeks ago

    Alexandria, New South Wales, Australia Alliance Climate Control Full time $60,000 - $80,000 per year

    Who We Are: We at Alliance Climate Control, based in the vibrant hub of Alexandria, are looking for a 2nd, 3rd or 4th year Air Conditioning Apprentice. Are you eager to learn and grow in the Air Conditioning HVAC industry? Then, we want to meet you Our team, beloved by clients and boasting a stellar 4.9-star rating on Google from nearly 2,000 reviews, is...

  • Apprentice Air Conditioning HVAC

    1 week ago

    Alexandria, New South Wales, Australia Alliance Climate Control Full time $40,000 - $60,000 per year

    Who We Are:We at Alliance Climate Control, based in the vibrant hub of Alexandria, are looking for a 2nd, 3rd or 4th year Air Conditioning Apprentice.Are you eager to learn and grow in the Air Conditioning HVAC industry? Then, we want to meet youOur team, beloved by clients and boasting a stellar 4.9-star rating on Google from nearly 2,000 reviews, is ready...