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Contracts Support Manager
2 weeks ago
At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the role
Are you ready to make a difference behind the scenes of Queensland's most trusted roadside assistance network? RACQ is seeking a Contract Support Manager to provide high-level support to our Contractor Network Manager, ensuring the safe, efficient, and compliant delivery of roadside services across the state.
Supervise health, safety, risk, and compliance obligations, including incident investigations and breach remediation.
Collaborate with internal teams (e.g., Legal, Risk, Procurement) and external service providers to manage safety, disputes, and training. This whilst building strong commercial relationships to support network stability and promote business growth.
Contribute to continuous improvement initiatives across contractor performance and service delivery
Drive and support operational strategies through effective activity management and professional initiative delivery, whilst ensuring compliance with RACQ policies, maintaining safety and business continuity plans, and assist with audits, contract management, and RFP processes.
About you
Be a part of a purpose-driven organisation that puts members first. RACQ offers a collaborative work environment, professional development opportunities, and the chance to contribute to services that keep Queensland moving.
1–3 years of relevant experience in a commercial or contract support role
Proven ability to communicate effectively with internal and external customers, especially over the phone
Strong proficiency in Microsoft Office Suite for reporting and analysis
Detailed understanding of RACQ products, services, policies, and systems
Experience working with standard form contracts and contractor management
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
Financial benefits and discounts on a range of banking, assistance and insurance products
Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
Invest in your development with in-house development programs and access to an extensive digital learning platform.
You can check out all our employee benefits at
Ready to apply to do good stuff daily?
Questions or require any adjustments? Please contact or visit
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources
