Care Support Officer

1 week ago

Shepparton, Victoria, Australia Shepparton Villages Inc Full time $60,000 - $80,000 per year

About Us
Shepparton Villages (SRV) is more than a place, it's a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest. We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining our team, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to the success of Shepparton Villages.

About The Role
A full-time opportunity is available in Shepparton, Victoria for a compassionate and detail-oriented Care Support Officer to become a valued member of our care team. This role is responsible for conducting AN-ACC assessments, developing and maintaining individualised care plans, and championing resident-centred care practices. The successful candidate will work in close partnership with the care team, residents, families, and the Facility Manager to drive high-quality outcomes through evidence-based assessments and thoughtful care strategies.

Key Responsibilities

  • Conduct AN-ACC Assessments in collaboration with care staff and leadership.
  • Design and implement best-practice care plans that reflect individual needs and values.
  • Undertake Resident of the Day (ROD) reviews alongside the Facility Manager.
  • Ensure assessments are completed within 72 hours of admission and updated as required.
  • Consult with residents, families, Div 1 nurses, and external providers to guide care planning.
  • Lead continuous improvement initiatives through audits and feedback loops.
  • Support carers and deliver emotional, social and clinical support to residents.
  • Manage specialised care areas including mobility, nutrition, wound care, pressure care, continence etc.
  • Maintain thorough documentation and communication across care teams and families.
  • Complete HELF Checks and coordinate required training with PAL and P&C for new staff.

Essential skills and attributes (selection criteria):

  • Registered Division 1 Nurse with current National Practicing Registration
  • Excellent problem-solving and care planning capabilities
  • Strong working knowledge of the needs of the elderly person residing within a residential care facility.
  • Exceptional problem solving, assessment and care planning skills
  • Excellent AN-ACC operational knowledge
  • Self-motivated, proficient with computerised documentation systems and records
  • Strong interpersonal skills with the ability to build and maintain working relationships within a multi-disciplinary team

Benefits & Culture
We value our team and the wonderful work they do. Our staff members enjoy a range of benefits including:

  • Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
  • Professional development opportunities
  • Competitive salary plus Superannuation
  • A collaborative and supportive workplace culture.

HOW TO APPLY
Submit your application (Cover letter and CV) by clicking the below link or via Shepparton Villages Website with a cover letter addressing the key selection criteria and your resume. For further information, please find the attached position description.
Shepparton Retirement Villages is committed to workplace equity and diversity and encourages applications from candidates with diverse cultural backgrounds.

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